Remote Customer Success Officer

Job Description: We are looking for a part-time Remote Customer Success Officer to join Western Union in Nelson, New Zealand. As an Associate Level position, we require a candidate with at least 3 years of experience in customer service. The ideal candidate will possess a reliable and independent personality, along with strong soft skills in adaptability and research. Responsibilities:- Build and maintain strong relationships with customers through remote communication channels- Provide excellent customer support and resolve inquiries in a timely and professional manner- Conduct research and provide feedback on customer needs and trends- Collaborate with internal teams to improve customer experience and retention- Assist in the development and implementation of customer success strategies- Track and report key performance indicators related to customer satisfaction Requirements:- Minimum of 3 years of experience in a customer service role- Strong communication skills and ability to work independently- Excellent problem-solving and organizational skills- Proficiency in using remote communication tools and CRM software- Ability to adapt to changing priorities and work in a fast-paced environment- Bachelor's degree in Business or related field preferred Benefits:- Profit sharing opportunities- Life insurance coverage- Travel opportunities to attend conferences and events Working Environment:At Western Union, we provide an environment where technology is harnessed to drive innovation and efficiency. As a Remote Customer Success Officer, you will have the flexibility to work from home while still being a part of a dynamic and collaborative team. Deadline to Apply: May 23, 2024 Equal Opportunity Statement:Western Union is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.