**Job Title:** Remote Customer Success Manager **Company:** Anadarko Petroleum **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Mid-to-Senior Level **Years of Experience:** 6 ### Job Description: Anadarko Petroleum is seeking a motivated and skilled Remote Customer Success Manager to join our team.
The successful candidate will play a pivotal role in ensuring customer satisfaction and loyalty by providing excellent support and solutions tailored to our client's needs.
This position offers a flexible part-time schedule and the opportunity to work remotely from Hamilton, Waikato.
### Key Responsibilities: - **Customer Relationship Management:** Develop and maintain strong relationships with existing clients, acting as their primary point of contact and advocate within Anadarko Petroleum.
- **Onboarding and Training:** Lead the onboarding process for new clients, including training sessions and providing essential resources to ensure a smooth transition and integration of our services.
- **Problem Solving and Support:** Address customer inquiries and resolve issues promptly and efficiently, utilizing critical thinking to analyze problems and propose effective solutions.
- **Customer Feedback:** Gather and analyze customer feedback through surveys and direct conversations to identify areas for improvement in service delivery and client satisfaction.
- **Performance Metrics:** Monitor and report on key performance metrics related to client success and satisfaction, developing strategies to enhance the customer experience and engagement.
- **Collaboration:** Work closely with cross-functional teams, including Sales, Technical Support, and Product Development, to ensure a unified approach to customer success.
- **Adaptability in Service Delivery:** Adjust service strategies based on evolving customer needs and market trends, showcasing flexibility in problem-solving approaches.
- **Empathetic Communication:** Prioritize understanding and empathy in all interactions with clients to foster transparent and productive communication.
### Requirements: - **Experience:** Minimum of 6 years in a customer success, account management, or similar role within the energy or technology sectors, demonstrating a proven track record of maintaining and growing customer relationships.
- **Education:** Bachelor's degree in Business, Management, Engineering, or a related field preferred.
- **Personality Traits:** - Hardworking: Driven to achieve results and committed to delivering high-quality service.
- Adaptable: Comfortable adjusting to new information, customer needs, and organizational objectives swiftly.
- **Soft Skills:** - Adaptability: Ability to thrive in a dynamic environment and adjust strategies to meet the evolving needs of customers.
- Critical Thinking: Strong analytical skills to identify issues, evaluate options, and implement effective solutions promptly.
- **Technical Proficiency:** Familiarity with customer relationship management (CRM) software and other technology tools that facilitate client interaction and data analysis.
### Benefits: - Comprehensive gym membership to promote health and wellness.
- Paid Time Off (PTO) to ensure a healthy work-life balance.
- Paid overtime for hours worked beyond the standard part-time schedule.
### Working Environment: At Anadarko Petroleum, we prioritize understanding and empathy in all interactions.
We believe that a dedicated, supportive approach to customer success is critical to fostering long-lasting client relationships and achieving our business goals.
### Application Deadline: Please submit your application by ******** to be considered for this exciting opportunity.
--- **Equal Opportunity Statement:** Anadarko Petroleum is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.