Remote Customer Service Manager

J.C. Penney is seeking a Remote Customer Service Manager to join our team in Nelson, New Zealand. This part-time position is ideal for a mid-to-senior level professional with at least 8 years of experience in customer service management. As a Remote Customer Service Manager, you will be responsible for overseeing a team of remote customer service representatives, ensuring they provide top-notch support to our customers. Your main responsibilities will include:- Setting clear goals and KPIs for the team and providing ongoing feedback and coaching to help them achieve these targets- Monitoring customer service metrics and analyzing data to identify trends and areas for improvement- Handling escalated customer inquiries and resolving complex issues in a timely and professional manner- Implementing strategies to improve overall customer satisfaction and retention rates- Collaborating with other departments, such as marketing and product development, to ensure a seamless customer experience- Conducting regular training sessions to keep the team up-to-date on product knowledge and customer service best practices The ideal candidate for this role will be reliable and driven, with strong problem-solving skills and emotional intelligence. You should have a deep understanding of customer service principles and a passion for delivering exceptional service to our customers. In return, we offer paid overtime, company equipment, and free accommodation for remote work. Our working environment prioritizes understanding and empathy in all interactions, creating a positive and supportive atmosphere for both employees and customers. If you are interested in this opportunity, please apply by the deadline of April 17, 2024. We are an equal opportunity employer and welcome applicants from all backgrounds. Join us at J.C. Penney and help us provide the best customer service experience to our valued customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.