**Job Title:** Remote Customer Care Specialist **Company:** Sonic Automotive **Location:** Auckland, Auckland, NZ **Job Type:** Full-Time **Seniority Level:** Associate Level **Years of Experience:** 2 --- ### **Job Description** Sonic Automotive is seeking a dedicated and resourceful **Remote Customer Care Specialist** to join our expanding team. As a valued member of our organization, you will play a crucial role in providing outstanding customer support and enhancing the customer experience. This position is ideal for individuals with a passion for helping others, a commitment to excellence, and the ability to thrive in a collaborative remote working environment. ### **Key Responsibilities** - **Customer Support**: Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of professionalism and customer satisfaction. - **Problem Resolution**: Investigate and resolve customer complaints and concerns efficiently and effectively, employing creative solutions when necessary. - **Product Knowledge**: Maintain in-depth knowledge of Sonic Automotive products and services to provide accurate information and effectively assist customers. - **Account Management**: Assist customers with account-related queries, including billing, order status, and product returns, while ensuring confidentiality and data protection. - **Team Collaboration**: Work closely with cross-functional teams, including sales and marketing, to ensure a seamless customer experience and share insights on customer feedback and trends. - **Documentation & Reporting**: Accurately document customer interactions and feedback in the customer relationship management (CRM) system for future reference and quality improvement. - **Feedback Loop**: Actively participate in team meetings and training sessions, providing input on ways to enhance product offerings and customer care processes. - **Continuous Improvement**: Stay updated on industry trends and competitor activities to continuously improve the customer service experience and maintain customer retention. ### **Requirements** - **Education**: A high school diploma or equivalent is required. A degree in business, communications, or a related field is a plus. - **Experience**: Minimum of 2 years of experience in a customer service or care environment, preferably within the automotive industry. - **Technical Skills**: Proficient in using customer service CRM software, Microsoft Office Suite, and other web-based applications. - **Personality Traits**: - Resourceful: Ability to think critically and creatively to solve customer problems and provide appropriate solutions. - Dedicated: Strong work ethic and personal commitment to delivering exceptional service to customers and supporting team goals. - **Soft Skills**: - Teamwork: Ability to work collaboratively with colleagues and other departments, fostering a supportive and inclusive team culture. - Planning: Strong organizational skills to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment. - **Communication Skills**: Excellent verbal and written communication skills, capable of conveying information clearly and respectfully to diverse audiences. ### **Benefits** - **Remote Work Flexibility**: Enjoy the convenience of working from home while maintaining a work-life balance. - **Life Insurance**: Comprehensive life insurance coverage to provide peace of mind for you and your family. - **Joining Bonus**: Eligible candidates will receive a joining bonus as a token of appreciation for joining our team. ### **Working Environment** At Sonic Automotive, we promote equality and fairness for all employees. We are committed to creating an inclusive workplace where everyone feels valued and empowered to contribute. ### **Application Deadline** Please submit your application by **October 29, 2024**. We look forward to welcoming a new team member to Sonic Automotive! ### **Equal Opportunity Statement** Sonic Automotive is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified applicants from all backgrounds to apply, regardless of race, gender, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.