Remote Customer Care Representative

Job Description: Insight Enterprises is seeking a dedicated and resilient Remote Customer Care Representative to join our team in Nelson, NZ. As an Associate Level position, you will be responsible for providing top-notch customer service to our clients from the comfort of your own home. Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a professional and timely manner.2. Assist customers with product information, orders, returns, and troubleshooting.3. Resolve customer issues and complaints with empathy and efficiency.4. Maintain a high level of customer satisfaction and loyalty.5. Collaborate with other team members and departments to ensure seamless customer experiences.6. Utilize innovation and strategic planning to improve customer care processes.7. Meet and exceed established KPIs and goals. Requirements:1. Minimum of 2 years of experience in customer service or a related field.2. Excellent communication and interpersonal skills.3. Ability to work independently and manage time efficiently.4. Strong problem-solving skills.5. Proficiency in Microsoft Office and CRM software.6. Resilient attitude and dedication to customer satisfaction.7. Proven ability to think creatively and strategically. Benefits:- Travel & spending expenses- Medical coverage- Training & professional development opportunities Working Environment:At Insight Enterprises, we prioritize work-life balance and employee well-being. You will have the flexibility to work from home while still receiving the support and resources you need to succeed in your role. Equal Opportunity Statement:Insight Enterprises is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.