**Job Title:** Remote Customer Care Representative **Company:** Frontier Communications **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority Level:** Entry Level **Years of Experience:** 1 **Job Description:** Frontier Communications is seeking a motivated and enthusiastic Remote Customer Care Representative to join our dynamic team.
This entry-level position is perfect for individuals who are energetic, dedicated, and eager to assist customers with their communication needs while embracing our commitment to providing exceptional service.
As a member of our team, you will contribute to innovative solutions that help us lead the industry in customer satisfaction.
**Key Responsibilities:** As a Remote Customer Care Representative, you will be responsible for the following: 1.
**Customer Interaction:** - Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, billing inquiries, and technical support.
2.
**Problem-Solving:** - Identify customer issues efficiently and effectively, using strong problem-solving skills to find suitable resolutions.
- Escalate complex issues to appropriate departments while ensuring follow-up for customer satisfaction.
3.
**Collaboration:** - Work closely with team members and other departments to ensure seamless communication and problem resolution.
- Provide feedback on recurring customer concerns for potential improvements in processes and training.
4.
**Record Maintenance:** - Maintain detailed and accurate records of customer interactions in compliance with company policies.
- Utilize customer relationship management (CRM) software to track queries and responses.
5.
**Product Knowledge:** - Stay up-to-date with Frontier Communications' products and services to effectively address customer needs.
- Participate in training sessions and workshops to enhance skills and knowledge.
6.
**Customer Experience Enhancement:** - Strive to exceed customer expectations, providing a positive experience with every interaction.
- Contribute ideas and insights to improve customer service protocols.
**Requirements:** - **Education:** High school diploma or equivalent required; relevant coursework in communication or customer service is advantageous.
- **Experience:** At least 1 year of experience in a customer service role is required, preferably in a remote setting.
- **Personality Traits:** - Energetic: Bring a positive attitude and high energy to daily interactions with customers and team members.
- Dedicated: Show a strong commitment to delivering high-quality customer service and support.
- **Soft Skills:** - Problem-Solving: Utilize analytical thinking to address and resolve customer issues effectively.
- Cooperation: Demonstrate a collaborative spirit by working well with team members and fostering a supportive environment.
**Benefits:** At Frontier Communications, we value our employees and offer a comprehensive benefits package that includes: - **Profit Sharing:** Participate in our profit-sharing program as part of your employment benefits.
- **Life Insurance:** Access to group life insurance coverage for peace of mind.
- **Medical Coverage:** Health insurance options to ensure you and your family are covered.
**Working Environment:** Join a dedicated team that leads the industry through innovative ideas and cutting-edge solutions.
Our remote team structure encourages collaboration, creativity, and support among colleagues, ensuring you have the resources you need to succeed.
**Application Deadline:** Please submit your application by **October 26, 2024**.
**Equal Opportunity Statement:** Frontier Communications is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds and experiences and will not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.