**Job Title**: Remote Customer Care Associate **Company**: Gentrack Group **Location**: Christchurch, Canterbury, NZ **Job Type**: Part-time **Seniority**: Entry Level **Years of Experience**: 0 **Job Description**: Gentrack Group is on the lookout for motivated individuals to join our dynamic team as Remote Customer Care Associates. In this entry-level position, you will play a crucial role in delivering exceptional customer service to our valued clients. Our ideal candidate will not only possess strong communication skills but will also embody resilience and confidence, allowing them to handle inquiries and resolve issues effectively. If you are passionate about providing outstanding service and are driven to exceed customer expectations, we want to hear from you! **Key Responsibilities**: - **Customer Support**: Respond to inbound customer inquiries via phone, email, and chat in a prompt, efficient, and friendly manner. - **Problem Solving**: Identify customer needs and effectively resolve issues with the appropriate solutions, ensuring total customer satisfaction. - **Product Knowledge**: Familiarize yourself with our products, services, and policies to provide accurate information and support to customers. - **Documentation**: Record all customer interactions in our CRM system (Customer Relationship Management) to ensure a clear history of each case for future reference. - **Team Collaboration**: Work closely with other team members and departments to share insights and identify areas for improvement in the customer experience. - **Feedback Contribution**: Gather customer feedback and contribute constructive ideas for enhancing our service delivery and overall customer experience. - **Continuous Learning**: Engage in ongoing training and development opportunities to enhance your skills and knowledge about our products, services, and customer care techniques. **Requirements**: - **Educational Background**: A high school diploma or equivalent, with any customer service experience being a plus (but not mandatory). - **Communication Skills**: Excellent verbal and written communication skills with a confident and friendly tone. - **Personality Traits**: - **Resilient**: Ability to manage stressful situations and recover quickly from setbacks. - **Confident**: Self-assured in addressing customer issues and providing solutions. - **Soft Skills**: - **Cooperation**: Strong teamwork abilities, willing to support fellow associates and collaborate on tasks. - **Emotional Intelligence**: Ability to understand and manage your own emotions, as well as empathize with customers to deliver appropriate responses. - **Technical Skills**: Basic computer proficiency, including knowledge of Microsoft Office Suite (Word, Excel, Outlook) and comfort with CRM systems. - **Availability**: Must be available to work part-time hours, including evenings or weekends as required. **Benefits**: - Comprehensive medical coverage. - Visa sponsorship for eligible candidates. - Disability insurance. - Opportunities for professional growth and advancement within the company. **Working Environment**: At Gentrack Group, we are dedicated to understanding and exceeding customer expectations. Our culture thrives on collaboration, innovation, and a shared commitment to customer excellence. **Application Deadline**: Please submit your application by October 31, 2024. **Equal Opportunity Statement**: Gentrack Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, identity, sexual orientation, national origin, disability, or veteran status. Join us in providing exceptional customer care and help shape the future of customer experience at Gentrack Group!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.