Job Description: We are looking for a Remote Contact Center Manager to join our team at Gap in Nelson, NZ.
As a part-time position with a mid-to-senior level of seniority, the ideal candidate will have at least 8 years of experience in contact center management.
Responsibilities: - Manage a team of remote contact center agents to ensure excellent customer service and satisfaction - Develop and implement strategies to improve efficiency and productivity within the contact center - Monitor and analyze key performance indicators to identify areas for improvement - Provide ongoing training and support to contact center agents to enhance their skills and performance - Handle escalated customer inquiries and complaints in a professional and timely manner - Collaborate with other departments to ensure a seamless customer experience across all channels - Stay up-to-date on industry trends and best practices in contact center management Requirements: - 8+ years of experience in contact center management - Reliable and hardworking personality traits - Strong people management and teamwork skills - Excellent communication and problem-solving abilities - Proficiency in Microsoft Office and contact center software - Bachelor's degree in Business Administration or a related field (preferred) - Experience working in a remote or virtual contact center environment (preferred) Benefits: - Paid Time Off (PTO) - Training & professional development opportunities - Travel & spending expenses covered for work-related activities Working Environment: At Gap, we value continuous learning and adaptation to stay ahead in a rapidly changing world.
As a Remote Contact Center Manager, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.
Equal Opportunity Statement: Gap is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
Deadline to Apply: September 6, 2024 If you meet the requirements and are interested in this exciting opportunity, please submit your application before the deadline.
We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
