Job Description: Devon Energy is seeking a part-time Remote Contact Center Manager to join our team in Dunedin, Otago, NZ.
As an Associate Level position, the ideal candidate will have at least 5 years of experience in a contact center environment.
We are looking for someone who is adaptable, dedicated, and possesses strong presentation and cooperation skills.
Responsibilities: - Manage a team of remote contact center agents, ensuring they meet performance goals and provide excellent customer service - Develop and implement strategies to improve efficiency and effectiveness of the contact center operations - Monitor and analyze key performance indicators to identify trends and make data-driven decisions - Collaborate with other departments to ensure seamless communication and alignment of goals - Conduct regular training sessions to enhance the skills and knowledge of contact center agents - Handle escalated customer inquiries and complaints in a professional and timely manner - Stay up-to-date on industry trends and best practices to continuously improve the contact center operations Requirements: - Bachelor's degree in Business Administration or related field - 5+ years of experience in a contact center environment - Proven track record of successfully managing a team of contact center agents - Excellent communication and interpersonal skills - Strong analytical and problem-solving abilities - Proficiency in Microsoft Office Suite and contact center software - Ability to work independently and as part of a team - Experience working in a remote setting is a plus Benefits: - Paid sick leave - Relocation allowance - Disability insurance Working Environment: At Devon Energy, we strive for excellence and uphold high standards in all endeavors.
We foster a collaborative and inclusive work environment where employees are encouraged to grow and succeed.
Deadline to Apply: September 9, 2024 Equal Opportunity Statement: Devon Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
