Remote Contact Center Manager

Job Description: iHeartMedia is looking for a Remote Contact Center Manager to join our team in Christchurch, Canterbury, NZ. This part-time position is ideal for a candidate with 8 years of experience at a mid-to-senior level in contact center management. Responsibilities: - Manage all aspects of the remote contact center operations, including overseeing a team of remote agents - Develop and implement strategies to improve customer satisfaction, efficiency, and overall performance - Monitor key performance indicators and make data-driven decisions to drive results - Lead and motivate a team of remote agents, providing coaching and feedback for their professional development - Ensure compliance with company policies, procedures, and regulations - Collaborate with other departments to ensure a seamless and cohesive customer experience Requirements: - 8 years of experience in contact center management - Resourceful and motivated individual with strong problem-solving skills - Proven leadership experience with the ability to inspire and motivate a team - Excellent communication skills, both written and verbal - Strong organizational skills and attention to detail - Proficiency in using contact center software and tools - Ability to work remotely and manage a distributed team effectively Benefits: - Joining Bonus - Gym membership - Free food Working Environment: At iHeartMedia, we encourage a spirit of exploration and taking calculated risks for growth. We value innovation and creativity, and we provide our employees with the support and resources they need to succeed. Deadline to Apply: August 30, 2024 Equal Opportunity Statement: iHeartMedia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage individuals of all abilities to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.