**Job Title: Remote Contact Center Assistant** **Company: Vector Limited** **Location: Dunedin, Otago, NZ** **Job Type: Part-Time** **Seniority: Associate Level** **Years of Experience: 3** **Application Deadline: ******** ** --- **Job Summary:** Vector Limited is seeking a motivated and dynamic Remote Contact Center Assistant to join our team. This part-time position is ideal for an individual with a strong customer service background who is passionate about providing exceptional support and assistance to our clients. This role will require commitment and flexibility, allowing you to work in a fast-paced, remote environment while upholding our company's values and standards. **Key Responsibilities:** - **Customer Interaction:** Respond to customer inquiries via phone, chat, and email in a timely and professional manner, addressing their questions, concerns, and requests effectively. - **Data Management:** Accurately input and maintain customer information in our systems, ensuring all records are up to date and secure. - **Problem Resolution:** Identify customer issues and discrepancies, providing effective solutions or escalating, when necessary, to ensure high levels of customer satisfaction. - **Team Collaboration:** Work collaboratively with other team members to ensure seamless communication and operational efficiency, participating in team meetings and training sessions as required. - **Reporting:** Monitor key metrics and provide regular feedback related to customer interactions and outcomes to assist in improving overall performance. - **Process Improvement:** Contribute to the development of best practices by suggesting process improvements based on customer feedback and personal experiences. - **Resource Management:** Utilize company-provided resources and equipment appropriately, ensuring technology issues are reported promptly for resolution. - **Training Participation:** Engage in ongoing training sessions to enhance your skills and knowledge related to products, services, and customer service techniques. **Requirements:** - **Experience:** Minimum of 3 years of experience in a customer service or contact center role is required. - **Education:** High school diploma or equivalent; further education in communications or a related field is highly desirable. - **Technical Skills:** Proficiency in using CRM systems, Microsoft Office Suite, and virtual communication tools. - **Communication Skills:** Excellent verbal and written communication skills, with a demonstrated ability to communicate effectively and empathetically with diverse clients. **Personal Attributes:** - **Hardworking:** A self-motivated individual who is driven to exceed expectations and support team goals. - **Energetic:** A vibrant and enthusiastic approach to work, showing a positive attitude even in challenging situations. **Soft Skills:** - **Planning:** Strong organizational skills and the ability to prioritize tasks efficiently in a remote working environment. - **Teamwork:** A collaborative team player who values the contributions of others and promotes a cohesive team dynamic. **Benefits:** - **Gym Membership:** Enjoy a complimentary gym membership to support your health and fitness goals. - **Company Equipment:** Receive necessary technology and resources to perform your role effectively from home. - **Paid Time Off (PTO):** Benefit from a generous PTO policy to ensure work-life balance. **Working Environment:** Join a pioneering company that leads industry change and sets benchmarks for service excellence. At Vector Limited, we believe in fostering an inclusive culture where innovation thrives, and every team member has the opportunity to contribute to our mission. --- **Equal Opportunity Statement:** Vector Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.