**Job Title: Remote Client Service Manager**
**Company: Kimberly-Clark**
**Location: Christchurch, Canterbury, NZ**
**Job Type: Part-Time**
**Seniority: Mid-to-Senior Level**
**Years of Experience: 7**
**Overview:**
Kimberly-Clark is seeking a dedicated and experienced Remote Client Service Manager to join our dynamic team in Christchurch. This part-time position is primarily focused on delivering exceptional client support and maintaining strong client relationships. The ideal candidate will leverage their extensive experience to drive customer satisfaction, operational efficiency, and collaborative efforts to foster a high-energy workplace that delivers impactful results.
**Key Responsibilities:**
- **Client Relations:**
- Serve as the primary point of contact for assigned clients, ensuring their needs are promptly met.
- Cultivate and maintain strong, long-term client relationships through regular communication and feedback.
- Address and resolve client issues and concerns in a timely and efficient manner, demonstrating a commitment to customer satisfaction.
- **Service Delivery Management:**
- Oversee service delivery processes to ensure compliance with company standards and client expectations.
- Collaborate with cross-functional teams to effectively implement solutions that enhance client service.
- Proactively identify opportunities for service improvements and drive initiatives that lead to enhanced client experiences.
- **Reporting and Analytics:**
- Prepare regular reports on client service metrics, identifying trends, and areas for improvement.
- Utilize data analytics to monitor service performance and collaborate with teams to develop strategies for operational efficiency.
- Present findings and recommendations to senior management and stakeholders.
- **Project Management:**
- Lead client-facing projects from inception to completion, ensuring they are delivered on time and within budget.
- Develop detailed project plans, coordinate resources, and effectively communicate progress and updates to clients and stakeholders.
- Manage multiple client projects simultaneously while ensuring high-quality outcomes.
- **Team Collaboration:**
- Work closely with sales, marketing, product development, and other internal teams to ensure alignment on client needs and expectations.
- Mentor and support junior team members, fostering a culture of knowledge sharing and continuous improvement.
**Requirements:**
- **Education:**
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred.
- **Experience:**
- A minimum of 7 years of experience in client service management or a related area within a corporate environment.
- Proven track record of effectively managing client relationships and delivering exceptional service.
- **Technical Skills:**
- Proficiency in CRM software and data analysis tools.
- Familiarity with project management software and tools is a plus.
- **Personality Traits:**
- Motivated and proactive in driving results and exceeding client expectations.
- Reliable with a strong work ethic, demonstrating dependability in all tasks and responsibilities.
- **Soft Skills:**
- Excellent time management skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong written and verbal communication skills, with the ability to articulate complex ideas clearly.
- Effective problem-solving skills, with a focus on results-oriented solutions.
**Benefits:**
- Medical coverage to support your health and well-being.
- Free accommodation, providing convenience and ease for remote work.
- Company equipment provided for efficient work performance.
**Working Environment:**
Join a high-energy, collaborative workplace at Kimberly-Clark, where everyone is focused on achieving impactful results. We value the contributions of every team member and foster a supportive and inclusive environment for all.
**Application Deadline: ******** **
**Equal Opportunity Statement:**
Kimberly-Clark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
