**Job Title:** Remote Client Service Associate
**Company:** Waste Management
**Location:** Nelson, Nelson, NZ
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
### Position Overview:
Waste Management is seeking a dedicated and customer-oriented Remote Client Service Associate to join our team. This part-time position requires an enthusiastic individual who thrives in a dynamic environment and is reliable and confident in addressing client needs. The successful candidate will play a key role in maintaining our values of excellence and high standards in service delivery.
### Key Responsibilities:
- **Client Interaction**: Serve as the primary point of contact for clients, addressing inquiries, providing information about our services, and resolving issues in a timely manner.
- **Account Management**: Maintain and manage client accounts by ensuring that all necessary documentation is current, accurate, and readily accessible.
- **Service Coordination**: Collaborate with internal teams to coordinate service delivery, ensuring that client expectations are met or exceeded.
- **Problem Resolution**: Proactively identify and resolve client issues by conducting thorough research and leveraging available resources, ensuring client satisfaction.
- **Feedback Collection**: Gather client feedback on service usage and satisfaction to inform service improvements and enhance the client experience.
- **Record Keeping**: Accurately document client interactions, service requests, and feedback in the relevant systems while maintaining confidentiality and compliance with company policies.
- **Adaptability**: Stay abreast of company policies, service offerings, and industry changes to effectively respond to client questions and changes in the market environment.
- **Collaboration**: Work closely with various departments, including sales, operations, and finance, to deliver seamless support to clients.
- **Performance Improvement**: Participate in training sessions and maintain a personal development plan aimed at improving service delivery and personal skillsets.
### Requirements:
- **Education**: Bachelor's degree in a related field is preferred, but not mandatory.
- **Experience**: Minimum of 4 years' experience in customer service or account management roles, preferably in a remote work setting.
- **Personality Traits**: Must be reliable and confident, demonstrating a commitment to delivering high-quality service in all tasks.
- **Soft Skills**:
- **Adaptability**: Ability to adjust to changing priorities and maintain a problem-solving attitude in a fast-paced environment.
- **Research Skills**: Strong capability to conduct thorough research to find solutions, answer inquiries, and enhance the overall client experience.
- **Technical Skills**: Proficiency in using customer relationship management (CRM) software, office productivity tools (e.g., Microsoft Office Suite), and communication platforms (e.g., Zoom, Teams).
- **Communication Skills**: Excellent verbal and written communication skills are essential for effective client interaction and documentation.
### Benefits:
- **Company Transportation**: Access to company transportation for necessary travel related to client service activities.
- **Travel & Spending Expenses**: Coverage of travel-related expenses incurred during work-related activities.
- **Dental Insurance**: Comprehensive dental insurance to support your health and wellness.
### Working Environment:
At Waste Management, we strive for excellence and uphold high standards in all endeavors. Our team is committed to ensuring the highest level of service and client satisfaction. We encourage a positive and proactive approach to challenges and work collaboratively to achieve our goals.
### Application Deadline:
Interested candidates should submit their applications by **October 6, 2024**.
### Equal Opportunity Statement:
Waste Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we welcome unique perspectives that enhance our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
