**Job Title:** Remote Client Relations Officer **Company:** Terex **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2 ### Job Description Terex, a global leader in manufacturing and providing lifting and material handling solutions, is seeking a motivated and reliable Remote Client Relations Officer to join our dynamic team in Auckland. This part-time position is ideal for an individual with a passion for customer service and a drive to foster positive client relationships. You will play a crucial role in ensuring client satisfaction and loyalty, contributing to the company's continued success in a high-energy environment focused on delivering impactful results. ### Key Responsibilities 1. **Client Communication:** - Serve as the primary point of contact for clients via phone, email, and chat platforms. - Proactively engage with clients to understand their needs, responding promptly and professionally to inquiries. 2. **Account Management:** - Manage a portfolio of client accounts, ensuring all client information is accurately recorded and maintained in our CRM system. - Conduct regular follow-ups to nurture relationships and identify additional service opportunities. 3. **Problem Solving:** - Act as an advocate for clients by effectively managing their concerns and escalating issues when necessary. - Deliver timely solutions while maintaining strong client satisfaction. 4. **Reporting and Analysis:** - Prepare and present reports on client feedback, satisfaction metrics, and areas for improvement. - Analyze client data to identify trends contributing to client retention and success. 5. **Collaboration:** - Work closely with the sales, marketing, and product development teams to align client needs with business offerings. - Participate in team meetings and discussions to share insights and contribute to strategy development. 6. **Training and Development:** - Stay updated on product offerings and industry best practices to provide accurate information to clients. - Participate in ongoing training sessions to enhance client relations strategies and improve service delivery standards. ### Requirements - **Education:** Bachelor's degree in Business Administration, Marketing, or a related field preferred. - **Experience:** - Minimum of 2 years of experience in client relations, customer service, or a similar role. - Proven track record of effective account management and client satisfaction. - **Technical Skills:** - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (Salesforce or similar). - Comfortable using digital communication tools and remote team collaboration platforms. - **Soft Skills:** - Strong cooperation and teamwork abilities to engage effectively with diverse teams. - High emotional intelligence to understand and respond to client needs empathetically. - **Personality Traits:** - Highly motivated self-starter who thrives in a remote work environment. - Reliable team player who meets deadlines consistently and can work autonomously. ### Benefits - **Paid Sick Leave:** Enjoy peace of mind with our paid sick leave policy. - **Training & Professional Development:** Access to continuous professional development and training programs to help you grow your skills. - **Parental Leave:** Supportive parental leave policies to assist in work-life balance. ### Working Environment At Terex, you will achieve success in a high-energy workplace that focuses on delivering impactful results to our clients. We believe that engaged and satisfied employees are key to our business success and strive to foster a collaborative, supportive atmosphere. ### Application Deadline Please submit your application by **October 26, 2024**. ### Equal Opportunity Statement Terex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.