**Job Title:** Remote Client Relations Associate **Company:** Asbury Automotive Group **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Experience Required:** 2 Years **Job Description:** Asbury Automotive Group, one of the leading automotive retail and service companies, is seeking a motivated and dynamic Remote Client Relations Associate to join our team.
This role is crucial in ensuring our clients feel valued and supported, while also enhancing our overall service delivery and client satisfaction.
The successful candidate will embody our core values and contribute to a vibrant and joyful work environment.
**Responsibilities:** - **Client Communication:** Serve as the primary point of contact for clients, engaging with them through various channels including phone, email, and live chat to address inquiries, resolve issues, and provide information on services and products.
- **Relationship Building:** Foster and maintain strong, long-term client relationships through regular follow-ups, personalized service, and timely responses to client needs.
- **Problem Solving:** Use critical thinking to analyze situations, assess client concerns, and develop effective solutions that enhance the client experience.
- **Feedback Collection:** Gather client feedback on services and products to identify areas for improvement and relay this information to relevant departments.
- **Documentation:** Maintain accurate client records and interactions within the company CRM system, ensuring that all information is up-to-date and relevant.
- **Collaboration:** Work closely with the sales and service teams to ensure seamless communication and an integrated approach to client management.
- **Innovation:** Contribute ideas and suggestions for improving client services, processes, and the overall client experience within the organization.
- **Performance Tracking:** Monitor and report on client satisfaction metrics and other relevant KPIs to help drive continual improvement within the client relations team.
**Requirements:** - **Experience:** A minimum of 2 years in a customer service, client relations, or equivalent role, preferably within the automotive industry or a related field.
- **Education:** A relevant degree or certification in business, communications, or related fields is advantageous but not mandatory.
- **Personality Traits:** - **Confident:** You must possess the confidence to engage with clients effectively, articulate ideas and solutions clearly, and actively contribute to team discussions.
- **Reliable:** A strong sense of responsibility and reliability is necessary, ensuring that clients can trust you to follow through on commitments.
- **Soft Skills:** - **Innovation:** You should bring creativity and an innovative mindset to tackle challenges and improve client relations strategies.
- **Critical Thinking:** The ability to think critically and analyze situations will be vital in identifying client needs and developing effective solutions.
**Benefits:** - Competitive remuneration - Life insurance - Parental leave - Paid overtime - Opportunities for professional development and career advancement **Working Environment:** Join our energetic team that actively cultivates a joyful and vibrant work culture.
At Asbury Automotive Group, we believe in creating an engaging and collaborative working environment where employees are encouraged to express their ideas and contribute to a positive atmosphere.
**Application Deadline:** ******** **Equal Opportunity Statement:** Asbury Automotive Group is an equal-opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
We encourage applications from all qualified individuals and look forward to building a diverse team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.