**Job Title:** Remote Client Relations Assistant **Company:** EMCOR Group **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 --- **Job Description:** EMCOR Group is seeking a motivated and enthusiastic Remote Client Relations Assistant to support our dynamic team from the comfort of your own home in Dunedin, Otago.
This entry-level position offers a unique opportunity to grow your career within a respected organization while enhancing our client experience.
If you are energetic, adaptable, and ready to make a positive impact, we want to hear from you!
**Responsibilities:** - **Client Communication:** Serve as the primary point of contact for clients via email, phone, and chat, ensuring timely and effective communication to address their inquiries and resolve any issues.
- **Relationship Building:** Establish and maintain rapport with clients to foster long-term relationships that promote client retention and satisfaction.
- **Problem Resolution:** Analyze client concerns and challenges, using creativity and decision-making skills to find effective solutions and ensure a positive experience.
- **Data Entry and Management:** Maintain accurate records of client interactions, manage database entries, and ensure all client communications are documented efficiently.
- **Support Marketing Efforts:** Assist with the creation and distribution of marketing materials to clients, utilizing creativity to enhance brand engagement.
- **Feedback Gathering:** Collect and analyze client feedback to help improve services and processes, collaborating with team members to implement necessary adjustments based on client needs.
- **Administrative Support:** Provide administrative support for team initiatives, including scheduling meetings, preparing reports, and coordinating between departments as necessary.
- **Event Coordination:** Assist in organizing client-related events and webinars, ensuring they are executed seamlessly and promote client engagement.
- **Reporting:** Prepare regular reports on client interactions, feedback, and overall client satisfaction to keep management informed of trends and opportunities for improvement.
**Requirements:** - **Education:** High school diploma or equivalent.
A bachelor's degree in business, communication, or a related field is a plus.
- **Experience:** At least 1 year of experience in a client-facing role, ideally in a support or administrative capacity.
- **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM software.
Strong ability to learn new technologies quickly.
- **Personality Traits:** - Energetic: A positive attitude and enthusiasm for engaging with clients and team members.
- Adaptable: Flexibility to handle changing priorities and demands while maintaining high-quality service.
- **Soft Skills:** - Decision-Making: Ability to make informed decisions promptly while considering client needs and business objectives.
- Creativity: Innovative approach to problem-solving and client engagement, bringing fresh ideas to the table.
**Benefits:** - **Parental Leave:** Generous leave policy to support new parents.
- **Medical Coverage:** Comprehensive health insurance options to ensure your well-being.
- **Free Food:** Enjoy complimentary snacks and meals to keep you energized throughout your workday.
**Working Environment:** At EMCOR Group, we believe in injecting joy and vibrancy into our work environment.
Our remote team thrives on collaboration, creativity, and support, ensuring every team member feels valued and inspired.
**Application Deadline:** October 27, 2024 **Equal Opportunity Statement:** EMCOR Group is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We welcome applications from all backgrounds and experiences.
If you're ready to take the next step in your career and be part of a team that values your contributions, apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.