Job Description:We are looking for a motivated and energetic individual to join our team at WestRock as a Remote Chat Support Specialist. This is a part-time entry-level position, perfect for someone who is looking to gain experience in the customer service field. As a Remote Chat Support Specialist, you will be responsible for providing exceptional customer service and support to our clients through online chat platforms. Responsibilities:- Respond to customer inquiries and provide product information via online chat- Assist customers with troubleshooting technical issues and providing solutions- Resolve customer complaints and issues in a professional and timely manner- Work closely with the customer service team to ensure customer satisfaction- Maintain accurate and detailed records of customer interactions- Follow company policies and procedures to ensure quality service delivery Requirements:- Energetic and resilient personality- Strong attention to detail and ability to multi-task- Excellent communication and cooperation skills- Ability to work independently and as part of a team- Basic computer skills and proficiency in typing- Previous customer service experience is a plus but not required Benefits:- Medical coverage- Remote work flexibility- Travel & spending expenses covered- Opportunity for growth and development within the company Working Environment:At WestRock, we thrive in an energetic and rapidly evolving work setting. We value teamwork, cooperation, and dedication to providing top-notch customer service. As a Remote Chat Support Specialist, you will have the opportunity to work in a flexible and supportive environment that encourages growth and success. Deadline to apply: ******** Equal Opportunity Statement:WestRock is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to any of these characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
