Job Description:Phillips 66 is seeking a Remote Chat Support Specialist to join our team in Nelson, Nelson, NZ. This part-time position at the Associate Level requires a minimum of 4 years of experience in a similar role. The successful candidate will be responsible for providing excellent customer service and technical support through chat channels. Responsibilities:- Interact with customers via chat to provide support and resolve inquiries or issues- Troubleshoot technical problems and provide solutions in a timely manner- Collaborate with other team members to ensure a seamless customer experience- Keep accurate records of customer interactions and transactions- Stay up to date on product knowledge and company policies- Provide feedback to improve processes and customer satisfaction- Meet or exceed performance metrics related to chat support Requirements:- Must be reliable and able to work independently- Strong communication skills and a customer-focused mindset- Ability to work well in a team environment and contribute to strategic planning- Proficiency in using chat support software and tools- Prior experience in a customer service or technical support role- High school diploma or equivalent required, college degree preferred Benefits:- Training and professional development opportunities to enhance skills and knowledge- Relocation allowance for those interested in moving to Nelson, NZ- Remote work flexibility to balance work and personal life Working Environment:At Phillips 66, we value continuous learning and adaptability to stay ahead in a rapidly changing world. Our team members are encouraged to innovate and grow in their roles to drive success for our company and our customers. Deadline to Apply:Interested candidates should submit their applications by May 11, 2024. Equal Opportunity Statement:Phillips 66 is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
