Job Title: Remote Chat Support Specialist Company: Newell Brands Location: Dunedin, Otago, NZ Job Type: Part-Time Seniority: Associate Level Years of Experience: 3 Company Overview: At Newell Brands, we are committed to providing innovative products that enhance the lives of consumers.
Our dynamic team thrives in a flexible working environment that embraces change and fosters collaboration.
Job Description: We are seeking a dedicated and driven Remote Chat Support Specialist to join our team.
In this role, you will provide exceptional customer support through online chat, ensuring a positive experience for our customers while resolving their concerns efficiently.
You will work closely with various internal teams to relay customer feedback and contribute to product improvements.
Key Responsibilities: Assist customers via live chat with inquiries regarding products, order status, returns, and technical support in a timely and effective manner.
Maintain a high level of product knowledge to provide accurate information and solutions to customer queries.
Manage multiple chat conversations simultaneously while ensuring each interaction is handled with care and attention to detail.
Document customer interactions in our support system accurately and comprehensively, capturing key details and follow-up actions.
Collaborate with team members and other departments to escalate complex issues and provide seamless solutions.
Participate actively in team meetings, sharing insights and feedback to enhance customer support practices and processes.
Contribute to the development and maintenance of FAQ and knowledge base content to improve self-service resources for customers.
Stay up-to-date on company products, services, and operational changes to provide informed support to customers.
Exhibit initiative and independence in overcoming challenges and resolving customer issues, demonstrating leadership within the team.
Requirements: A minimum of 3 years of experience in customer support, preferably in a chat-focused role.
Excellent written communication skills with strong attention to detail to ensure clarity and professionalism in all customer interactions.
Driven, independent personality with the ability to work autonomously while managing time and prioritizing tasks effectively.
Demonstrated leadership skills; ability to mentor junior staff or guide peers in best practices when necessary.
Familiarity with customer support software and online chat tools.
Capability to embrace change and adapt quickly to evolving product offerings and support processes.
Strong problem-solving skills and critical thinking ability to address customer concerns and propose solutions.
Flexible schedule availability to accommodate peak support hours, including some weekends or evenings if required.
Benefits: Vision insurance Disability insurance Medical coverage Flexible work environment emphasizing work-life balance Working Environment: At Newell Brands, we offer a flexible environment that rapidly adapts to change, allowing our team members to thrive and grow.
We value independent thinking and encourage our employees to bring innovative ideas to the table.
Deadline to Apply: ******** Equal Opportunity Statement: Newell Brands is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other status protected by law.
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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