Remote Chat Support Representative

Job Description: Dow Chemical is seeking a part-time Remote Chat Support Representative to join our team in Nelson, New Zealand. As an Associate-level position, the ideal candidate will have at least 4 years of experience in customer service and be driven, hardworking, with strong leadership and teamwork skills. Responsibilities:- Provide remote chat support to customers, answering inquiries, resolving issues, and providing excellent customer service- Manage multiple customer chats simultaneously and ensure timely responses- Utilize knowledge of Dow Chemical products and services to effectively assist customers- Collaborate with team members to troubleshoot complex issues and escalate as needed- Monitor customer satisfaction and feedback to continuously improve service delivery- Adhere to company policies and procedures to ensure consistency in service delivery Requirements:- Minimum of 4 years of experience in customer service or a related field- Excellent communication skills, both written and verbal- Ability to multitask and prioritize in a fast-paced environment- Proficient in using chat support software and tools- Strong problem-solving skills and attention to detail- Available to work flexible hours, including evenings and weekends Benefits:- Paid Time Off (PTO)- Travel and spending expenses covered- Paid overtime opportunities- Opportunity for career growth and advancement within the company Working Environment:At Dow Chemical, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing exceptional customer service and support, while fostering a collaborative and inclusive work environment. Equal Opportunity Statement:Dow Chemical is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment. Deadline to apply: May 18, 2024 Join us at Dow Chemical and make a difference in the world of customer service! Apply now to be a part of our dynamic team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.