Remote Call Center Representative

Job Description: Fletcher Building is seeking a dedicated Remote Call Center Representative to join our team in Nelson, New Zealand. This part-time position offers the opportunity to work from the comfort of your own home while providing excellent customer service to our clients. As an Associate Level Remote Call Center Representative, you will be responsible for handling inbound and outbound calls, addressing customer inquiries and concerns, and providing support to our sales team. Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional manner- Making outbound calls to follow up on leads or customer concerns- Providing information about products and services offered by the company- Resolving customer complaints and issues in a timely and effective manner- Documenting all interactions with customers accurately in the company's database- Collaborating with team members to achieve sales targets and customer satisfaction goals- Participating in ongoing training and professional development opportunities to enhance your skills and knowledge Requirements: - Minimum of 2 years of experience in a customer service or call center role- Passionate about providing excellent customer service and building strong relationships with clients- Reliable and able to work independently in a remote environment- Strong project management and organizational skills- Ability to cooperate and communicate effectively with team members and customers- Proficiency in using computer software and customer relationship management tools- Excellent verbal and written communication skills- Willingness to work flexible hours and paid overtime as needed Benefits: - Opportunity for travel to attend company events and training sessions- Access to ongoing training and professional development opportunities- Paid overtime for hours worked beyond the standard part-time schedule Working Environment: At Fletcher Building, we encourage our employees to embrace a culture that challenges norms and encourages bold thinking. As a Remote Call Center Representative, you will have the opportunity to contribute to a dynamic and innovative team that is committed to providing exceptional customer service. Deadline to Apply:March 27, 2024 Equal Opportunity Statement:Fletcher Building is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.