Remote Call Center Manager

Job Description: Expeditors International of Washington is seeking a part-time Remote Call Center Manager to join our team in Nelson, NZ. The ideal candidate for this Associate Level position should have at least 5 years of experience in a call center or customer service management role. As a Remote Call Center Manager, your responsibilities will include overseeing a team of remote call center agents, monitoring their performance, providing training and coaching, and ensuring that all customer inquiries are handled in a timely and professional manner. You will be responsible for setting and achieving performance targets, analyzing call center data to identify trends and areas for improvement, and implementing strategies to enhance customer satisfaction. The successful candidate will be driven and resourceful, with strong leadership and presentation skills. You must be able to effectively motivate and communicate with remote team members, as well as collaborate with cross-functional teams to achieve business objectives. In addition to a competitive salary, benefits for this position include employee discounts, life insurance, and a relocation allowance. The working environment at Expeditors International of Washington is dynamic and data-driven, with a focus on leveraging data to inform decisions and drive strategic initiatives. If you are a motivated and experienced call center manager looking for a rewarding part-time opportunity, we encourage you to apply by the deadline of April 9, 2024. Equal Opportunity Statement:Expeditors International of Washington is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.