Remote Call Center Associate

Job Description: Casey's General Stores is seeking a Remote Call Center Associate to join our dynamic team in Nelson, NZ. As a part-time Associate Level employee, you will have the opportunity to work remotely and be an integral part of our customer service team. We are looking for individuals who are passionate about customer service, confident in their communication skills, and have a strong desire to succeed in a fast-paced environment. Responsibilities:1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.2. Assist customers with product information, pricing, and general store inquiries.3. Resolve customer complaints and issues with a positive attitude and a focus on customer satisfaction.4. Up-sell and cross-sell products and services to maximize sales opportunities.5. Maintain accurate customer records and documentation using our CRM system.6. Collaborate with other team members to ensure a seamless customer experience.7. Meet and exceed individual and team performance metrics. Requirements:1. Minimum of 2 years of experience in customer service or call center environment.2. Excellent communication skills and the ability to persuade and influence others.3. Strong people management skills to handle challenging customers with empathy and professionalism.4. Passion for providing exceptional customer service and exceeding customer expectations.5. Confident and assertive personality with a can-do attitude.6. Ability to work independently and as part of a team in a remote setting.7. Availability to work flexible hours, including evenings and weekends. Benefits:1. Visa sponsorship for qualified candidates.2. Remote work flexibility.3. Retirement plan options. Working Environment:Join Casey's General Stores and be part of a company that pioneers change and sets industry benchmarks. Our team is dedicated to providing top-notch customer service and creating a positive work environment for all employees. Equal Opportunity Statement:Casey's General Stores is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, disability, age, sexual orientation, religion, or nationality.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.