Job Title: Remote Call Center Associate Company: Cisco Systems Location: Wellington, Wellington, NZ Job Type: Part-Time Seniority: Entry Level Years of Experience: 1 --- Job Description Cisco Systems is seeking a motivated and enthusiastic Remote Call Center Associate to join our dynamic support team. In this entry-level role, you'll be the first point of contact for our customers, assisting them with a variety of inquiries while delivering exceptional service that aligns with Cisco's commitment to quality and innovation. This position is perfect for individuals who are eager to grow within a leading technology company and contribute to cutting-edge ideas and solutions. Key Responsibilities Customer Assistance: Handle incoming calls, chats, and emails from customers, responding to inquiries and providing detailed product information. Issue Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions in a timely manner, ensuring customer satisfaction. Record Keeping: Maintain accurate records of customer interactions and update the customer relationship management (CRM) system with relevant information. Team Collaboration: Work closely with team members and other departments to resolve complex customer issues and share insights that may improve product offerings. Follow Up: Proactively follow up with customers regarding unresolved inquiries or to validate solutions, ensuring a hands-on approach to customer care. Feedback Loop: Collect customer feedback and communicate suggestions and trends to management to drive continuous improvement. Training Participation: Engage in ongoing training sessions to enhance knowledge of Cisco products and improve customer interaction techniques. Requirements Qualifications: Education: High school diploma or equivalent; relevant coursework or certifications in customer service or communication preferred. Experience: Minimum of 1 year of experience in a call center or customer support environment; familiarity with technology products is a plus. Skills & Competencies: Personality Traits: Confident: Comfortable communicating with diverse customers and addressing their needs head-on. Dedicated: Committed to providing excellent service consistently and willing to go the extra mile for customers. Soft Skills: Planning: Ability to prioritize tasks effectively and manage time efficiently in a remote working environment, ensuring all customer inquiries are addressed promptly. Adaptability: Flexible in handling various customer issues and adapting to changes in product offerings or support procedures. Technical Skills: Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite. Basic troubleshooting skills for technology-related inquiries. Benefits Parental Leave: Comprehensive parental leave policy to support work-life balance. Profit Sharing: Eligible for profit-sharing programs based on company performance. Company Transportation: Access to transportation support for onsite events and meetings when required. Working Environment Join a team that is on the cutting edge of technology! At Cisco Systems, we foster a collaborative and innovative work environment where you can thrive as part of a team dedicated to delivering industry-leading solutions. Embrace the opportunity to contribute to projects that shape the future of technology while adhering to our values of inclusion and respect. Application Deadline Interested candidates are encouraged to apply by October 21, 2024 . Equal Opportunity Statement Cisco Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. --- If you meet the above qualifications and are ready to take your career to the next level in a supportive and innovative environment, we encourage you to apply for the Remote Call Center Associate position today! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. #J-18808-Ljbffr