**Job Title:** Remote Call Center Assistant **Company:** Priceline Group **Location:** Wellington, Wellington, NZ **Job Type:** Full-time **Seniority Level:** Associate Level **Years of Experience:** 4 --- ### Job Description The Priceline Group is seeking a dedicated and motivated Remote Call Center Assistant to join our dynamic team in Wellington. As an integral part of our customer service operations, you will be responsible for ensuring our clients receive exceptional support for their travel-related inquiries and bookings. This position offers the opportunity to thrive in a fast-paced, fully remote environment while contributing to our commitment to quality service. ### Key Responsibilities - **Customer Support:** - Respond promptly and professionally to customer inquiries via phone, email, and chat. - Assist clients with booking processes, changes, cancellations, and troubleshooting issues. - Provide accurate information about our products and services while demonstrating in-depth knowledge of travel offerings. - **Problem Solving:** - Resolve customer complaints swiftly and effectively, using sound judgment and decision-making skills. - Identify and escalate complex customer issues to the appropriate department when necessary. - **Data Management:** - Maintain accurate records of customer interactions, transactions, and feedback in our CRM system. - Follow up on unresolved customer issues and ensure a resolution is achieved. - **Collaboration:** - Work closely with team members to share insights and improve service delivery. - Participate in team meetings and training sessions to develop skills and enhance the customer experience. - **Performance Metrics:** - Meet and exceed personal and team performance metrics, including customer satisfaction scores and response times. - Continuously seek ways to improve service quality and streamline processes. ### Qualifications - **Experience:** - A minimum of 4 years in a customer service role, preferably within a call center environment. - Familiarity with travel industry practices is a plus but not required. - **Education:** - High school diploma or equivalent; further education in hospitality, tourism, or business is advantageous. - **Technical Skills:** - Proficient in using computer systems and software, including CRM platforms and Microsoft Office Suite. - Ability to quickly learn new software applications and tools. ### Soft Skills - **Adaptability:** Ability to thrive in a rapidly changing environment and adjust to new processes and procedures with ease. - **Decision-Making:** Solid problem-solving skills with the ability to make informed decisions quickly and effectively. ### Personality Traits - **Dedicated:** A strong work ethic and a commitment to meeting customer needs and company standards. - **Motivated:** Self-driven with the enthusiasm to excel in a remote work environment. ### Benefits - Comprehensive retirement plan to support your future. - Paid sick leave for your well-being. - Free food to enjoy during your working hours. ### Working Environment At Priceline Group, we prioritize quality in all aspects of work, products, and services. We foster a supportive remote work culture that values teamwork, professional development, and personal wellness. ### How to Apply Please submit your application by October 29, 2024. We look forward to hearing from you! ### Equal Opportunity Statement Priceline Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.