**Job Title:** Remote Account Support Officer **Company:** Becton Dickinson **Location:** Auckland, Auckland, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 4 **Job Description:** Becton Dickinson is seeking a dedicated and passionate **Remote Account Support Officer** to join our dynamic team in Auckland, NZ.
As a key member of our organization, your primary responsibility will be to provide exceptional support to our clients, ensuring that their needs are met and their expectations exceeded.
This position is perfect for a self-motivated individual who thrives in a remote working environment and is eager to contribute to our mission of customer satisfaction.
**Key Responsibilities:** 1.
**Client Interaction and Support:** - Serve as the primary point of contact for assigned accounts, addressing inquiries, concerns, and requests in a timely and professional manner.
- Conduct regular follow-ups with clients to ensure satisfaction with services and products.
- Assist clients with order management, shipment tracking, and resolution of delivery-related issues.
2.
**Relationship Management:** - Build and maintain strong relationships with key stakeholders and clients to foster loyalty and trust.
- Engage in proactive communication to identify potential issues before they affect the client experience.
3.
**Data Management and Reporting:** - Maintain accurate records of client interactions, inquiries, and account status within our Customer Relationship Management (CRM) system.
- Generate reports on client feedback and service delivery metrics to inform management on trends and opportunities for improvement.
4.
**Strategic Planning:** - Collaborate with the sales and support teams to develop strategies that enhance client satisfaction and retention.
- Participate in quarterly reviews to assess client needs and align support strategies accordingly.
5.
**Product Knowledge and Training:** - Stay updated on Becton Dickinson products, services, and industry trends to provide knowledgeable support.
- Assist in the training of clients on new products and services, ensuring they are fully equipped to utilize them effectively.
6.
**Problem Resolution:** - Utilize emotional intelligence to empathize with client issues and address concerns effectively.
- Collaborate with internal teams to resolve complex client issues and facilitate efficient solutions.
**Requirements:** 1.
**Experience:** - Minimum of 4 years of experience in account management, customer support, or a related field.
- Proven track record of delivering outstanding customer service and account support.
2.
**Education:** - Bachelor's degree in Business Administration, Communications, or a related discipline preferred.
3.
**Skills and Abilities:** - Demonstrated strategic planning skills to effectively manage and prioritize client needs.
- High level of emotional intelligence to interact empathetically and effectively with a diverse client base.
- Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
4.
**Personality Traits:** - Passionate about customer service and committed to exceeding client expectations.
- Independent worker capable of managing time and tasks with minimal supervision.
5.
**Technology Proficiency:** - Proficient in Microsoft Office Suite, CRM software, and other relevant digital tools.
**Benefits:** - Company-provided equipment to facilitate remote work.
- Life insurance coverage.
- Free accommodation as part of the employment package.
**Working Environment:** At Becton Dickinson, we emphasize a culture focused on exceeding our customers' expectations and delivering delight in every interaction.
Our team is dedicated to fostering an inclusive and supportive remote work environment that allows for personal and professional growth.
**Application Deadline:** ******** Becton Dickinson is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.