**Job Title:** Remote Account Support Manager
**Company:** Western Union
**Location:** Hamilton, Waikato, NZ
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 5
**Job Description:**
Western Union is seeking a dedicated and resourceful Remote Account Support Manager to join our dynamic team. This part-time position offers a unique opportunity to contribute to our mission while working from the comfort of your home in Hamilton, Waikato. You will play a crucial role in managing client accounts, providing exceptional support, and ensuring customer satisfaction.
**Key Responsibilities:**
1. **Client Account Management:**
- Serve as the primary point of contact for assigned client accounts, providing timely and accurate support.
- Maintain and develop strong relationships with clients to encourage long-term cooperation and ensure ongoing trust.
- Conduct regular reviews of accounts to understand client needs, providing tailored solutions and support where necessary.
2. **Issue Resolution:**
- Address and resolve client inquiries and issues, utilizing effective problem-solving techniques to ensure swift and satisfactory outcomes.
- Document all client interactions and issue resolutions in the customer relationship management (CRM) system for reference and training purposes.
- Collaborate with internal teams to escalate and resolve complex queries effectively.
3. **Client Communication:**
- Conduct regular check-ins and updates with clients to keep them informed about services, changes, and promotions.
- Craft and deliver presentations to clients, highlighting account performance metrics, usage patterns, and growth opportunities.
- Prepare comprehensive reports and summaries for clients, detailing account activity, billing, and usage insights.
4. **Collaboration & Coordination:**
- Work closely with sales and product teams to understand the capabilities of new and existing products and services.
- Participate in team meetings to discuss strategies for improving client account management processes and client retention rates.
- Actively contribute to enhancing client satisfaction by soliciting feedback and implementing solutions.
5. **Training and Development:**
- Assist in onboarding new clients by providing training and resources to help them understand our services and operational procedures.
- Stay up-to-date with industry trends and developments, continually enhancing your knowledge to provide informed support to clients.
**Requirements:**
- **Experience:**
- A minimum of 5 years of experience in account management, customer support, or a related field, ideally within the financial services industry.
- **Education:**
- Bachelor's degree in Business Administration, Communications, or a related field is preferred but not mandatory.
- **Personality Traits:**
- Resourceful and driven, with a proactive attitude toward finding solutions and delivering results.
- **Soft Skills:**
- Exceptional communication skills, both verbal and written, with the ability to engage clients effectively.
- Strong presentation skills, with the ability to articulate ideas clearly and effectively in a remote environment.
- Excellent interpersonal skills to maintain positive relationships with diverse clientele.
- **Technical Proficiency:**
- Proficient in using CRM software, Microsoft Office Suite (Excel, PowerPoint, Word), and other relevant technology tools.
- Familiarity with online communication platforms (e.g., Zoom, Teams) for client and team interactions.
**Benefits:**
- Profit-sharing opportunities allowing you to benefit from the company's success.
- Access to training and professional development to support your career growth.
- Company transportation support where applicable.
**Working Environment:**
At Western Union, we believe in giving back to the community through our corporate social responsibility initiatives. You will have the opportunity to engage in projects that positively impact society while growing your career.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Western Union is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
