Remote Account Support Manager

Job Description: Ingram Micro is seeking a Remote Account Support Manager to join our team in Nelson, NZ. This part-time position at the Associate Level requires a minimum of 5 years of experience in account management or customer support. The ideal candidate will possess a confident and motivated personality, along with strong adaptability and presentation skills. Responsibilities:- Manage a portfolio of accounts and serve as the main point of contact for customer inquiries and support- Build and maintain strong relationships with clients to ensure customer satisfaction and retention- Provide product information, solutions, and support to customers through various communication channels- Collaborate with internal teams to resolve customer issues and escalate as needed for timely resolution- Analyze customer data and feedback to identify trends and opportunities for improvement- Develop and deliver presentations to clients on product updates, promotions, and company initiatives- Monitor and report on account performance metrics to track progress and identify areas for growth Requirements:- Bachelor's degree in Business Administration or related field- Minimum of 5 years of experience in account management or customer support- Strong communication and interpersonal skills- Proficiency in Microsoft Office suite and CRM software- Ability to work independently and prioritize tasks effectively- Experience in the technology industry is a plus Benefits:- Vision insurance coverage- Free accommodation during company travel- Travel and spending expenses covered for work-related trips Working Environment:At Ingram Micro, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing exceptional support to our clients and maintaining high standards of professionalism and excellence. Equal Opportunity Statement:Ingram Micro is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability. Deadline to apply: May 2, 2024 If you meet the requirements and are interested in joining our team as a Remote Account Support Manager, please submit your application before the deadline. We look forward to reviewing your qualifications and discussing how you can contribute to our team at Ingram Micro.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.