**Job Title:** Remote Account Support Manager **Company:** Quantifi Photonics **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority Level:** Mid-to-Senior Level **Years of Experience:** 8+ **Job Description:** Quantifi Photonics, a leader in optical sensing technology, is seeking a dedicated and reliable Remote Account Support Manager to join our dynamic team. This part-time position is perfect for seasoned professionals who have extensive experience in account management, customer support, and relationship-building. **Key Responsibilities:** 1. **Client Relationship Management:** - Develop and maintain strong relationships with key clients, serving as their primary point of contact. - Regularly engage with clients to understand their evolving needs and provide tailored support solutions. - Conduct customer satisfaction surveys and follow up on feedback to continuously enhance service delivery. 2. **Support and Troubleshooting:** - Oversee the resolution of client issues and inquiries in a timely and efficient manner. - Collaborate with technical teams to address product-related inquiries, ensuring clients have a seamless experience with our technologies. - Maintain thorough documentation of client interactions, issues, and resolutions in the CRM system. 3. **Account Growth and Development:** - Identify opportunities for account expansion and growth through proactive engagement and strategic recommendations. - Develop and present proposals for new services or enhancements to existing client accounts. - Negotiate service agreements, pricing, and terms with clients to maximize satisfaction and profitability. 4. **Data Analysis and Reporting:** - Analyze client data to derive insights and identify trends that can inform account management strategies. - Provide regular reports on account status, opportunities for growth, and potential risks to senior leadership. - Assist in the creation of business cases for potential new products or services based on client feedback and market trends. 5. **Collaboration and Communication:** - Work closely with sales, marketing, and product development teams to relay client feedback and advocate for client needs. - Participate in regular team meetings to discuss account status and share insights on client interactions. - Train and mentor junior team members, fostering a team environment focused on collaboration and success. **Requirements:** - **Education and Experience:** - Bachelor's degree in Business Administration, Marketing, or related field preferred. - Minimum of 8 years of experience in account management or customer support roles, preferably in the technology or optics industry. - **Required Skills:** - Proven track record in relationship management and customer advocacy. - Strong analytical skills to interpret data and make informed decisions. - Excellent negotiation skills, with the ability to influence and persuade. - **Personality Traits:** - Reliable and dedicated; able to meet deadlines without constant supervision. - A proactive mindset with a focus on problem-solving and providing excellent service. - **Technical Skills:** - Proficiency in CRM software and Microsoft Office Suite. - Familiarity with optical technologies or related fields is a plus. **Benefits:** - Company-provided equipment to support remote work. - Paid overtime to ensure you are compensated for your time and effort. - Life insurance for your peace of mind. - Opportunities for unlimited personal and professional growth within the organization. **Working Environment:** At Quantifi Photonics, we foster a working environment that encourages continuous learning, professional development, and personal growth. We are committed to providing our employees with the necessary tools and autonomy to excel in their roles while maintaining a healthy work-life balance. **Deadline to Apply:** Please submit your application by October 27, 2024. **Equal Opportunity Statement:** Quantifi Photonics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.