Department: Risk New Zealand Lending ServicesDivision: RiskKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mo te turanga - About the roleThe Relationship Manager role is critical to making this happen. As a Relationship Manager in Lending Services, you will be responsible for developing collaborative working relationships with customers who have an elevated risk profile. You will work closely with the Business teams to work through remedial outcomes and promote Lending Services as a valued business partner.You will have the opportunity to:Develop effective retention and exit strategies that create and preserve value for our customers and ANZ.Ensure all customer groups are assessed and accurately risk rated/provisioned.Work with our customers to achieve good outcomes in a timely and respectful manner.Work closely with our frontline colleagues and external intermediaries to enhance the reputation of Lending Services.Work as a team to meet our regulatory reporting and internal policy requirements.Role Type: Permanent, Full TimeOu Pukenga? - What will you bring?We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don't worry if you don't have all of these as learning on the job is the way we work.Great financial literacy, analytical skills, commercial and business acumen.Strong written and oral communication skills.Experience in credit analysis and credit writing, and an understanding of credit framework.Strong negotiation and interpersonal skills, with the ability to be confident, calm, and empathetic in stressful situations.Insolvency, Legal or Accountancy experience is good to have but not required.Portfolio risk management experience with the ability to provide accurate information in a timely manner.Business advisory or accounting skills.You're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.He aha te take e uru ai koe ki a matou? - So, why join us?From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive.But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Maori Strategy called Takiri-A-Rangi. This includes increasing representation of Maori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.To find out more about working at ANZ visit https://www.anz.co.nz/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 81581.
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