Skills, experience and education requirements:- Preferably, an educational background in social work study, Psychology or counselling.- Ability to work under pressure.- Proficiency in English language - spoken and written skills.- Ability to fluently speak at least one Indian, Asian, or African language.- Ability to work with client database Excess and update regularly.- Be adept at working in a cross- cultural environment.- Knowledge of workplace health and safety.- Ability to prioritise task and make sound decisions during crisis.- Have a full and valid Driver's License and own transport.Specific duties and responsibilities:Overall management of the Refuge:- Ensuring Client and service Confidentiality, Crisis Management, Risk management, crisisline duty 24/7- Ensuring Refuge provides safety and empowerment-based services to clients.- Ensuring that regular checks are in place to monitor the efficiency of the Safehouse- Ensure the administrative duties are carried out, e.g. Preparing monthly/annual reports as and when required.- Ensure that team meetings are held to discuss day-to-day operations.- Liaise with Social Workers to identify client needs whilst in Safehouse, including scheduling non- advocacy trips to work and Income.- Planning transportation needs for training and other trips to medical centres, etc. for clients.- Efficient individual client intake and assessment is done at all times.- Client needs are identified and an agreed plan of action is executed and followed up.- Client confidentiality is maintained at all times.- Ensuring all client data is entered on the Exess database system.- When required attend to clients' needs.- Culturally appropriate referrals are made if required.- Maintain the organisation's QA Standard in line with Shakti's policy.- Work in partnership with other team members and Regional Refuge Service Delivery Manager to access and monitor Clients' cases.Advocacy:- Advocating for clients with various government departments, Police, justice system, etc. And ensure that clients receive adequate support for cases.- Advocacy with clients: (includes assisting clients in Social welfare, Housing, Immigration, Justice, Schooling, and Education).- Advocacy should be based on the empowerment model, however where safety is a concern, due consideration should be given and policies followed to ensure maximum safety.Police Meeting:- Regional interagency Police meeting attendance.- Exess Database updated regularly.Child Access:- In joint custody, the Child will require support from the Refuge to attend to Child access.Database Management:- Ability to use Access database, the orientation will be provided as this is a key tool for the documentation of clients. Use of Exess database is statutory.SDETAT Life Skills' training:- Work closely with SDETAT Life Skill training Administrator to refer Client to programmes, towards Clients' future empowerment.Safehouse Finance management:- Work collaboratively with Accountant and Centre Administrator to submit the ledger report in a timely manner.- Ensure the smooth financial functioning of the safe house.- Ensure financial paperwork is kept up to date.- Regular monthly reports and budget reports are prepared.- Ensure smooth cashflow.Learning to understand and implement core business (Domestic violence, social services provision, and training and development):- Attend Domestic Violence training: understand the service delivery.- Learn and assist in Crisis management.- Attend other training offered internally and externally to understand the service provided.- Being a part of the Crisis Duty Team.- Participate in Crisis call Centre duty – during and after office hours.- Be responsible for the maintenance of Crisis call data.- Knowledge and experience in Domestic violence issues specific of ethnic women:o To provide language expertise in the at least one ethnic language.o To provide ethnic culture expertise and socio-cultural understanding of at least one Asian/African/Middle Eastern ethnicity with regard to domestic violence.Service Delivery:- In improving the organisation's standard of Service Delivery:o To oversee the day-to-day operations of the safe house and to ensure the safe house is operating effectively and efficiently.o Where appropriate, provide supervision to other staff members and volunteers.o Contribute to monthly reports including statistical data and MSD quarterly reports.General Advocacy & Networking:- Maintain existing networks and develop new networks with key agencies.- Identify current network members and maintain ongoing correspondence.- Communication links with external agencies (Refuges, NGOs, Courts, Hospitals, Lawyers, Police, local and national networks, ethnic communities, women's network (CEDAW, UN, PWW), etc.- Regularly attend networking meetings to establish and promote the organisation's profile within the communities.- Contribute to developing and updating network database on a regular basis.- Participate in any internal conferences, national meetings, etc. as needed.Health and Safety management of the Refuge:- Submit Health and Safety audit checklist report to Regional Refuge Service Delivery Manager Be careful - Don't provide your bank or credit card details when applying for jobs. 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