Play to your strengths - build rapport and enable others to live their best lives.
Provide meaningful support when New Zealanders need us most.
Indicative salary ~ $77,502 + $6,975 (9%) superannuation
About this role
As a Recovery Partner at ACC, you will be responsible for partnering with clients (kiritaki) and their whanau who require a one-to-one relationship due to their intensive or extensive needs for as long as they need it. You will work with clients of all ages who have extensive physical injuries that will likely impact their day-to-day activity for their lifetime. Some clients may have individual needs that require coordinated support from other agencies, and you will facilitate this planning.
Should the client choose, you will manage all claims each client may have with ACC, which means that from time to time you may work with clients who have a mental injury due to sexual violence. With a Disability lens, you will work to ensure that each client is supported to live as independently as possible by assessing holistic support needs during their rehabilitation and adjusting to a lifetime disability. The right mix of communication, planning, and adaptability supports the best outcomes for your clients while building confidence and trust.
We are also seeking additional candidates who have a deep understanding of Te Ao Maori and are passionate about improving our service for Maori clients. With ACC's commitment to Te Tiriti o Waitangi by providing space for matauranga Maori based approaches to support our clients, we have introduced the Hapai service. Hapai is a case management service grounded in tikanga Maori principles aimed at improving access to services and engagement for whanau Maori. This is a specialization within our coordinator teams. Please indicate on your application if you would like to be considered for a Hapai Client Recovery role.
What can I expect?
Career development
Regular career and development conversations with your leader
Professional Supervision
On-the-job skill development and coaching
Flexible working options (after working with us for 6 months)
Work from home up to 3 days per week (we'll provide you with the tech!)
Opportunities to pursue your passions within the organization
The indicative starting salary for this role will be $77,502, exclusive of ACC's 9% superannuation contribution, bringing the total starting package to $84,477.
About you
You may have worked as a case manager or have a health or disability background and are looking for your next opportunity. Your ability to partner with recovering clients and their whanau, support people, and providers in a holistic way will enable your clients to make meaningful progress towards their goals and outcomes.
Important Skills
Proven ability to understand complex customer needs and apply critical thinking within a multifaceted environment.
Ability to liaise with a wide range of stakeholders, including family/whanau, providers, suppliers, and community agencies to ensure a solution-focused and coordinated approach.
Personal resilience and ability to deal with challenging information and situations.
Ability to build rapport and trust and successfully motivate, negotiate, and influence outcomes.
A team player who works well in a busy environment.
Strong planning, organizational, and computer literacy skills.
Previous experience in case management and/or disability is advantageous.
A current full Driver's Licence.
Our Organisation
Tonui Ake Nei | Thriving Aotearoa is our vision for a future where we work together so that all people and their communities can live the lives they value. We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or additional mental health needs. It is important to us that people are free to be themselves at work.
Here are some ways we encourage that:
Employee networks to support our colleagues from diverse backgrounds.
The option to explore flexible working that suits your needs and ours.
Development opportunities in te reo Maori me nga tikanga.
Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Applications will run through to Sunday 1 September 2024.
Start date: Tuesday 29 October 2024.
Applications will only be accepted when submitted through our Career Website. Late applications will not be accepted. If you encounter accessibility issues when submitting your application, or if you have any questions about the role, please email ******.
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