Work behind the scenes - partner with providers to support complex client needs. Facilitate collaborative relationships with clients and health sector providers. Indicative salary: ~ $77,502 + $6,975 (9%) superannuation. Mo tenei turana mahi | About this role The Recovery Partner - Mental Injury role plays an important role in the delivery of specialised service to some of ACC's most vulnerable and sensitive clients. As a Recovery Partner - Mental Injury, acting as a facilitator you will work in collaboration with a range of internal and external medical practitioners, delivering a client-led approach to those that have mental injury due to sexual violence and complex mental and physical injuries. The role is office-based and communication with external stakeholders and clients is phone-based with a small number of face-to-face interactions. ACC is committed to Te Tiriti o Waitangi by providing space for matauranga Maori-based approaches to support our clients. He aha taku e tunanako ai | What can I expect Career development. Regular career and development conversations with your leader. Professional Supervision. On-the-job skill development and coaching. Flexible working options (after working with us for 6 months). Work from home up to 3 days per week (we'll provide you with the tech!). Opportunities to pursue your passions within the organisation - this is a great opportunity into ACC and the wealth of opportunities it can hold. Ko wai koe | About you Case management isn't clear-cut. You'll need to interpret legislation and clinical data into practical steps. Personal resilience is essential, as the information you'll handle can be tough. Balancing professionalism, empathy, and a focus on outcomes is key to supporting your clients effectively and aligning with their goals. Nga Pukenga Motuhake | Important Skills Enjoying a complex workload, being solutions-focused, and a positive team player is important. You have demonstrable experience in building relationships with a diverse range of clients. You must thrive in a busy setting, be resilient, organised, exercise professional judgement, and be computer literate. You should understand mental injury and client engagement strategies, possess effective communication skills, and build trust with vulnerable clients. You need to understand delivering excellent customer experiences and building empathy and trust. A mindset for continuous improvement is necessary as is the ability to evaluate information objectively and provide a rational conclusion. A relevant tertiary qualification is preferable but not essential. Ko wai matou | Our Organisation Tonui'Ake Nei | Thriving Aotearoa is our vision for a future where we work together so that all people and their communities can live the lives they value. We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Here are some ways we encourage that: Employee networks to support our colleagues from diverse backgrounds. The option to explore flexible working that suits your needs and ours. Development opportunities in te reo Maori me nga tikanga. Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play. Applications will run through to Sunday 6 October 2024. Start date: Monday 2 December 2024. Applications will only be accepted when submitted through our Career Website. Late Applications will not be accepted. If you encounter accessibility issues when submitting your application, or if you have any questions about the role, please email ******
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