Job summary The role will require you to interact compassionately with patients and carers at all times.The role also requires you to show commitment to and participate in quality improvement activities.You will need to promote at all times a positive image of people with mental health conditions.The post holder is part of a team providing a comprehensive and efficient reception service for all patients, visitors and staff to the services.You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do.You will be working in a multi-professional team and will need to be able to think independently and be empathetic. You will be passionate about our business, creating a culture of continuous improvement. Main duties of the job We require a friendly, positive thinking, organised and motivated individual to work as a Receptionist within the Trusts Hotel Services Team. Candidates must be able to follow and work within defined procedures and have the ability to communicate face to face and by telephone in a helpful manner. You will be required to demonstrate a high level of customer service skills when dealing with potentially distressing situations. Good organisational and time management skills including ability to prioritise effectively are a must. You will need to be passionate and enthusiastic about putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement. The post holder will be based at Flatts Lane centre and will be required to work shifts between the hours of 08:00am and 18:00pm . You should be highly motivated, reliable, and flexible also willing to work at short notice as there may be opportunities for extra hours. Experience of working or volunteering in a mental health and learning disabilities environment is desirable. Candidates must possess the following: ITQ Level 2 or equivalent qualificationNVQ Level 2 in Customer Service (or to be completed within agreed timescale)Key skills in literacy and numeracy Level 2 / GCSE in Maths and English grade C or above About us We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.We won't rest until everyone in our region has the mental health care they need, to lead their best possible life. Job description Job responsibilities Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. Person Specification . Essential NVQ Level 2 in Customer Service (or to be completed in agreed timescale) Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above ITQ Level 2 or equivalent qualification Desirable Diploma in Business Administration Experience Essential Providing previous administration reception duties Experience in Microsoft Office Skills & Knowledge Essential Ability to communicate face to face or by telephone Good organisational skills and able to prioritise Excercise confidentiality at all times Personal attributes Essential Demonstrate flexible approach to work Attention to detail Ability to work using own initiative and without supervision
