Location: 27 Stanley Street, Queenstown 9300 Employment Type: Full-Time permanent position. Hours of Work: Guaranteed 40 hours per week, on a rotating roster, including weekends. Wage Rate: $25 -$27 per hour Explore: Key Tasks & Responsibilities: Meeting and greeting guests, and managing the process of checking guests in and out of the hotel, including verifying identification, processing payments, and providing room keys. Assisting with reservations on a day-to-day basis. Handling phone calls and emails, taking messages, and responding to guest inquiries or concerns Providing information on local attractions, dining options, transportation, and other services. Handling guest complaints or escalating them to the appropriate department for resolution. Ensuring that reception and public areas are kept clean and tidy. Performing administrative tasks such as receiving and sorting mail. Preferred Skills & Experience: A minimum of 1 years experience in a similar role. A relevant tertiary qualification in hospitality or related field would be an advantage. An aptitude to learn new computer systems. Available to work mornings, evenings and weekends. Excellent interpersonal and communication skills. Why Choose Scenic Hotel Group? We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country. We Do IT: Now, Right, Together, and Sustainably Now: We act fast "Now" for exceptional guest experiences Right: We get it "Right" from the start, with ongoing training to elevate our service quality. Together: We grow "Together" in a team that boosts guest experiences. Sustainably: We're fully committed to "Sustainability" driving a positive impact for our planet. Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now! For more opportunities within our group, visit: