Greeting guests with a friendly and welcoming attitude upon arrival.Checking guests in and out efficiently, processing reservations, and handling payments accurately.Providing information about hotel amenities, local attractions, and services to enhance guests' experiences.Handling guest inquiries, requests, and concerns promptly and professionally.Maintaining an organized and clean reception area.Collaborating with other hotel departments to coordinate guest services.Assisting with administrative tasks, such as filing, record-keeping, and preparing reports.Ensuring the security and confidentiality of guest information.Handling emergencies and guest issues calmly and effectively.Assisting with guest luggage and porter duties. Receptionist LocationAuckland City, AucklandJob DescriptionResponsibilities:Greeting guests with a friendly and welcoming attitude upon arrival.Checking guests in and out efficiently, processing reservations, and handling payments accurately.Providing information about hotel amenities, local attractions, and services to enhance guests' experiences.Handling guest inquiries, requests, and concerns promptly and professionally.Maintaining an organized and clean reception area.Collaborating with other hotel departments to coordinate guest services.Assisting with administrative tasks, such as filing, record-keeping, and preparing reports.Ensuring the security and confidentiality of guest information.Handling emergencies and guest issues calmly and effectively.Assisting with guest luggage and porter duties.Requirements:Previous experience in a similar role.Determination to exceed customer expectations.Exceptional attention to detail.High level of resourcefulness.Immaculate grooming and presentation.Honest and work well in a team environment.Excellent English.Passion for the hospitality sector.
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