Are you passionate about making a difference in thehealthcare sector? Do you have strong administrative skills and a heart forservice? Mo te tunga - About the RoleTe Nikau Hospital & Health Centre is looking for anenthusiastic and dedicated individual to join our Integrated AdministrationTeam. This role offers the opportunity to contribute to the delivery ofhigh-quality, equitable healthcare services for the West Coast community.The Integrated Administration Team at Te Nikau works inclose partnership with Te Tai o Poutini West Coast clinical and non-clinicalteams, as well as external stakeholders, to support healthcare services thatare equitable, accessible, caring, and kind. As part of this team, you willensure that tangata (people) of the West Coast receive the care they needthrough seamless administrative support.This role involves acting as part of the 24/7 hub for Te Taio Poutini West Coast, primarily based at Te Nikau Hospital but with occasionalwork across other sites. You will manage patient entries, handle administrationtasks, and maintain accurate medical records, ensuring patients have efficientand appropriate access to services in accordance with Health NZ policies andprocedures.As part of the Administration and Clerical Pay Equity Claimsettlement this role has been mapped to National Band 3/Profile 3For further information about the administration andclerical pay equity settlement please follow the link below: PSANational Health Administration Collective Agreement - FINAL(tewhatuora.govt.nz) Key Responsibilities: * Provide administrative support in line with Health NZ policies, the wider health system, and community needs. * Maintain confidentiality and follow procedures to ensure the privacy and dignity of all patients. * Collaborate effectively within the team and across the organization to improve the long-term delivery of administration services. * Manage point-of-entry processes, including patient arrivals, fee charging, and telephone services (Touchpoint). * Respond to emergencies (e.g., 777 calls or fire alarms) and follow established procedures. * Maintain medical records, ensuring they are accurate, up-to-date, and accessible. * Liaise with the ISG department to troubleshoot technical issues and ensure smooth service delivery. * Manage financial processes, including invoicing, fee collection, payment reconciliation, and daily banking.Qualifications, Experience, Knowledge, and Skills: * Interpersonal Skills: A positive attitude, people-focused, empathetic, and excellent interpersonal skills. * Confidentiality: Ability to maintain strict confidentiality and use discretion at all times. * Experience: Minimum of 1-2 years of office experience or in a similar role. * Autonomy: Capable of working unsupervised, prioritizing workloads, and managing time effectively. * Technical Proficiency: Intermediate to advanced user of Microsoft Office Suite (Word, Outlook, Excel). * Communication Skills: High-level written and verbal communication abilities. * Detail-Oriented: Strong attention to detail with a commitment to accuracy. * Adaptability: Willingness to learn and embrace new technologies and systems. * Initiative: Self-motivated with a high level of initiative and accountability. * Collaboration: Proven ability to work collaboratively within a team environment. * Cultural Sensitivity: Commitment to Te Tiriti o Waitangi principles and awareness of cultural diversity. * Organizational Skills: Excellent organizational, time management, and problem-solving skills.Cultural Commitment: * Demonstrate sensitivity and awareness of cultural differences in all interactions. * Support the principles of Te Tiriti o Waitangi when working with tangata whaiora (service users) and whanau.If you are passionate about supporting healthcare servicesand want to be part of a team that values kindness, collaboration, andcommunity, we encourage you to apply!Mo matou - About usTe Tai o Poutini West Coast we are proud of how we dothings. We have a way of working that we consider unique. It's about trying newthings, listening to ideas from wherever they come from and working together asone.We are passionate about attracting, recruiting and retainingtalented people - become part of our team.Nga hua - BenefitsBeing part of the Te Tai o Poutini West Coast, you willenjoy a fantastic benefits scheme, the opportunity for flexible workingarrangements and ongoing focus on your career development.Tono inaianei - Apply NowApplications are only accepted online so please visit ourwebsite at www.cdhbcareers.co.nz completean application.Enquiries: Kerri McCarthy - Recruitment Specialist - ******** of Form