MBNL is jointly owned by EE and Three, two of the UK's leading and most innovative mobile operators. Established in 2007 as the industry's first network-sharing joint venture, MBNL's mission is to provide best-in-class mobile infrastructure services to EE and Three for serving their tens of millions of customers in the UK. Working at MBNL means being part of a team where you feel connected, valued and supported.
The Role: The role is primarily focused on proactively identifying and resolve coverage and performance issues before they become service Impacting maximising the utilisation and quality of the current technology coverage footprints.
The desired outcome is to achieve a high throughput of resolutions to performance issues, reducing service impacts with clearer end to end management and responsibility of the overall process from within MBNL.
What you can expect to be doing: Conduct remote desktop analysis using predicted and measured coverage data, performance data and arial surveys. Generate evidence packs to support resolution activities. Working cross functionally with internal teams and our Shareholders to deliver best in class results. Ensure processes are reviewed, optimised, and documented using the Continual Improvement processes Attend regular governance calls and provide regular reporting updates on progress, risks and issues. Technical SME for RAN Performance & Optimisation Regular use of tools & Systems including Remedy, Atoll, Metricell, Site tracker, GIS, Data visualisation such as Power BI/Tableau, XCAL/XCAP Analysis etc What we are looking for: Experience of working in an Operations environment Strong RAN knowledge across all technologies with a Performance & Optimisation background Experience with tools such as Atoll, XCAL/XCAP, GIS KPI and SLA management and understanding of how they are used to measure customer experience Ability to deal efficiently with escalations and difficult situations and people under pressure. MBNL – building strength through inclusion. At MBNL we embrace equality, diversity and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.
We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.
MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.
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