Bay Radiologyis a busy multi-modality private practice with multiple clinics across the beautiful and booming Bay of Plenty region, some of which include facilities at 17th Ave, MRI Cameron Road, Promed House, Grace Hospital, Accident and Healthcare, Papamoa, Mount Maunganui and Whakatane.We are part of theRHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people,research and technology.RHCNZ is New Zealand's leading private radiology provider, dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics,across three iconic brands - Auckland Radiology, Bay Radiology and Pacific Radiology.Bay Radiology's aim is to image our clients and their family in a caring professional environment and provide fast, accurate and comprehensive diagnostic information to the clinicians looking after our clients.About the roleOur business is continuing to grow and our services are expanding, so we have an exciting opportunity fora few Radiology Receptionist / Scheduler's to join our team based in Tauranga on a fixed term contract.You will become an integral part of a front-line team that provides outstanding customer service to our clients. The role can be demanding and requires a keen eye for detail, exceptional interpersonal skills, strong commitment to quality and the ability to multi-task.These fixed term positions are five days per week with a small amount ofevening and weekend work.The role will include:Reception - greeting clients on their arrival and managing workflowManaging inbound payments for all patients and making sure that this information is accurately captured in the RIS systemScheduling appointments for a range of complex examinations via phoneManagingtelephone queries from clients and referrersActioning new patient referrals, entering the required information into the RIS systemManaging all referrals for the clinical teamActioning cancellations, obtaining and documenting client feedback where ableProviding exceptional, friendly, efficient, inclusive serviceOther administration tasks as required by the positionThe successful candidate will ideally possess the following skills and experience:Previous reception experience in the health sectorA focus on delivering exceptional customer serviceAbility to stay calm and professional under pressureExcellent communication skills, both verbal and writtenA warm and professional phone mannerAdvanced computer skillsAn awareness of the need for compassion and empathy when dealing with our clientsUnderstand the importance of discretion and confidentialityThe ability to relate to a wide range of medical professionals and be part of a multi-disciplinary teamA high standard of personal presentationBenefits and cultureSupportive environment that promotes a high standard of professionalismCompetitive remuneration package and additional leaveOngoing professional development is provided and encouragedWellbeing initiatives include access to EAP servicesRegular team functionsThis is an exciting opportunity to join a growing company that is passionate about looking after their patients and their team, with the added bonus of an enviable lifestyle in the beautiful Bay of Plenty.To express your interest in thisrole please apply now providing your current CVanda cover letter.Please note: applications will be considered as received, so advertising may close earlier if suitable candidate found.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Researching careers? Find all the information and tips you need on career advice.
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