Become part of Inchcape, a global company, with a purpose to bring mobility to the world's communities - for today, for tomorrow and for the better. With over 1,400 dedicated team members across Australia and New Zealand, our diverse portfolio includes distribution, fulfillment, retail, and financial services.About the roleAs a Project Support, you will be responsible for administrative support and the resolution of customer cases, processing claims, logistical coordination, and maintaining accurate records. This role is perfect for someone with a strong background in the automotive industry who can provide exceptional service while keeping customer satisfaction at the forefront.Your duties and responsibilities will include but are not limited to the following:Maintain records of transactions, claims, and documentation, ensuring data accuracy. Track financial and operational metrics and support process development.Collaborate with the Project Manager, technical teams, and dealers to resolve service and warranty issues. Ensure compliance with warranty standards.Track warranty loan cars and support vehicle logistics as needed.Work with dealers on escalations related to Service, Warranty, and CGA issues, ensuring a positive customer journey.Build strong internal and external relationships, providing clear and timely communication across teams and stakeholders.Why join us?Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success:Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.Thorough and ongoing training provided to support you in all aspects of your role.Career and development opportunities - providing you with a sense of purpose and direction.Supportive team environment - We foster a positive and supportive team culture.About youExperience in a similar role.Excellent organizational skills and meticulous attention to detail.Strong IT skills, particularly in Excel, and experience with enterprise software like SAP.High-level communication skills, both verbal and written, with a customer-centric approach.Background in automotive aftersales or customer service – desirable.Technical knowledge within the automotive industry - desirable.Bachelor's degree in Business Administration or a related field - desirable.Excellent critical thinking, problem-solving, and communication skills.High level of attention to detail and interpersonal skills.Inclusion & DiversityAt Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture. Inchcape is committed to creating an inclusive and diverse workplace where everyone feels they can belong, be themselves and succeed. As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences.If you think you have what it takes, but don't necessarily meet every single requirement, we encourage you to apply. If you have individual adjustments required to participate in the recruitment process, please notify us in your application or contact ****** now!This is an exciting opportunity to join a dynamic and supportive team, where you'll have the chance to make a real impact on our customer experience. If you are an organized, proactive, and customer-focused professional looking to further your career, we want to hear from you!Please note that only short-listed candidates will be contacted.
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