About The RoleThe Project Coordinator is responsible for working on a wide range of activities across the Professional Services group to organise and progress the delivery of Professional Services work, support managerial initiatives, provide intelligent reporting and ensure internal operations run efficiently.ExperienceCustomer relationship management (diverse customers)3 years' work experience in customer serviceExtensive experience dealing at various customer levels (end users, management)SkillsStrong Excel skills to assist with financial activitiesCoordination of project teams and small projectsAbility to prioritise and escalate tasks as requiredExcellent customer relationship building and management skillsProven analytical and problem-solving skillsHigh level of interpersonal skills including written, verbal, and presentation skillsCustomer outcome obsessedHigh standards of qualityResponsivenessAttention to detailFocused on supporting our Business ManagersPurchase Order management and processesBasic experience in invoicing, accounts payable, and receivableRole And ResponsibilitiesProject CoordinationDrafting and proofing Statements of WorkSupporting project set up and ongoing maintenanceAssisting with the management of project documentationLiaising with clients regarding Statements of Work, Variations, and Purchase Orders.Monthly invoicing for projectsReporting and AdministrationMonthly performance analysis and reporting and analyticsTriage and troubleshooting of project variancesAssisting with end-of-month financial administrationSupporting Service Line leaders to execute internal processes and procedures (i.e., onboarding, procurement, staff engagement activities), including identifying and implementing potential improvements to existing processes.Supporting the resourcing of staff on projects and setup of team Greenboards.Actively engaging with Business Partners to support the delivery of services and new initiatives.Building strong relationships across clients, delivery teams, and internal business partnersActively supporting and promoting a strong, inclusive, and supportive culture across the groupOperational supportSupporting Service Line leaders to execute internal processes and procedures, including identifying and implementing potential improvements to existing processes.Actively engaging with Business Partners to support the delivery of services and new initiatives.Relationship ManagementBuilding strong relationships across clients, delivery teams, and internal business partnersActively supporting and promoting a strong, inclusive, and supportive culture across the groupWhy you want to join usAt Datacom we believe that doing good is good for business. We've maintained our local family feel whilst expanding globally, across Australia and ASIA. Our brand and reputation depend on 'proving the promise' and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business. We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers, and a supportive, flexible working environment. If you want to join a company making a difference, apply now! #J-18808-Ljbffr
