Organization OverviewGolden Gate Senior Services (GGSS) was established in 1975 with a mission to maintain and improve the well-being of older adults and adults with disabilities. Our neighborhood-based centers, the Richmond and Castro Senior Centers, foster healthy aging through activities, nutrition, education and friendship. The Richmond Senior Center (RSC) provides congregate meals, recreational and educational activities, computer access and classes, field trips, and a variety of workshops to support aging in place. With support from San Francisco Department of Disability and Aging (DAS), the RSC also offers an Aging and Disability Resource Center, a Golden Gate Village, and Home Delivered Groceries programs for seniors and adults with disabilities.SummaryThe Program Director will supervise RSC program staff for each of our four San Francisco Department of Disability and Aging Services (DAS) contracts. The four program areas are Community Services, Golden Gate Village, Home-Delivered Groceries and Aging & Disability Resource Center. The Program Director will provide guidance, and support to program staff and foster collaboration and teamwork.The Program Director will play a critical role in ensuring that we meet our contract service objectives, create data tracking methods for monthly and annual reports, and manage social media and website updates about RSC.Duties and ResponsibilitiesSTAFF MANAGEMENTSupervises RSC program staffIdentifies resources and training needed for program staff to be successful in their rolesProvides regular supervision through individual meetings with direct reports on a weekly or bi-weekly basis, providing direct reports with ongoing feedback on progress as well as any performance concernsEnsures that all staff can identify the impact of their role on agency-wide goals and metrics for successAssists with the recruitment and onboarding of new staffManages independently contracted servicesPROGRAM DEVELOPMENTSupports staff with the design and implementation of social service programs that support the health, independence, and wellbeing of participantsEnsures that accessibility & inclusion are prioritized across all programs at RSCManages operations budgetsCommunicates and problem solves program growth opportunities and challenges with the RSC DirectorOPERATIONS & ADMINISTRATIONPlans and implements the annual participant surveys for all programs and reports out resultsUpdates DAS GetCare database monthly and analyzes variance reports on all RSC programsFacilitates the development of central RSC database to manage participants, volunteers, and servicesCOMMUNITY & EVENTSResponds to inquiries from the public and makes necessary follow-up connections with RSC program staffAttends and coordinates staff attendance at various weekend or evening outreach eventsNecessary Certifications, Knowledge, Skills and Experience:4+ years experience in supervising and managing teamsDegree or certification in Gerontology, Human Services, Social Work, or other related field preferred, or equivalent work/life experience with seniors, adults with disabilities, and/or volunteersExperience in program development and evaluation in non-profit community organizations is strongly preferredExcellent multi-tasking, analytical, problem-solving and conflict resolution skillsComputer competence and proficiency in Microsoft Office 365Positive, flexible, energetic person with excellent communication and organizational skillsPassionate, engaged and compelled by a desire to make a difference in a genuinely delightful communityPreferred Certifications, Skills, and Experience:Bilingual English/Cantonese highly preferredDriver's License and access to a car preferredPhysical and Other Qualifications:Ability to withstand prolonged periods sitting or standing in front of a computerAbility to stand for long periods at events and activitiesA tolerance for a lively, sometimes noisy work environment and ability to focus with activity in the backgroundPosition Details:Pay Range: $74,880 – $85,280 annuallyHours: Full Time, 40 non-exempt hours per week onsite – occasional remote work may be authorized (Evening and occasional weekend work required), full-time, non-exemptBenefits: Kaiser Health, Delta Dental, 15 paid holidays and 2 weeks' vacationLocation: This is an onsite position based in the Richmond District of San Francisco, CA.To Apply: Please fill out our online application. We ask for your resume along with answers to a couple of application questions in lieu of a cover letter.This search is being run by NRG Consulting Group. Please contact ****** with any questions.GGSS thrives on embracing a diverse community of co-workers, volunteers and participants. Because we believe our team should reflect the community we serve, we are dedicated to being an equal opportunity and affirmative action employer. Our hiring decisions are based on the qualifications, achievements and enthusiasm of candidates who support our mission and culture.
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