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About this Opportunity
Ericsson is a leader in the telecommunications industry in New Zealand, dedicated to connecting communities and businesses with cutting-edge technology and exceptional service. We are seeking a CSI Program Director who shares our vision of delivering unparalleled customer experiences and driving operational success. This critical senior role is responsible for ensuring end-to-end operational performance across key customer accounts, with a primary focus on leading core network projects, including 5G Core (5GC), Evolved Packet Core (EPC), IP Multimedia Subsystem (IMS), and Charging systems.Si
What you will do:
Be the Service Delivery Single Point of Accountability:
Act as the primary point of accountability for all service delivery projects within the Market Area (MA) & Digital Services (DS) Customer Unit (CU), ensuring the successful delivery of customer projects.
Engage early in the sales cycle to define the right shoring strategy, promoting service-based delivery over resource-based delivery.
Collaborate with CU teams to implement the appropriate solutioning and delivery models (e.g., pyramid, onshore/offshore mix, asset usage) to achieve target margins with higher efficiency and increased net sales.
Lead Core Network Project Delivery:
Oversee and direct the end-to-end delivery of core network services, ensuring alignment between customer expectations, account goals, and delivery programs.
Ensure that service delivery projects within the DS CU unit are executed without any margin deviation.
Drive Innovation and Operational Excellence:
Champion the adoption of assets, automation, and reuse from pre-sales through delivery to achieve forecasted Unit Margin (UM) with optimal quality.
Ensure the use of standard, integrated processes, methods, and tools across all CU projects, with adherence to governance and delivery metrics.
Business Development and Financial Management:
Support DS CU in driving domain delivery model transformation, leading to profitable projects and high customer satisfaction.
Engage in business planning, focusing on cost management and growth opportunities within DS CU teams.
Monitor and manage portfolio margins and cash flow, providing financial oversight and ensuring alignment with financial targets.
Customer and Stakeholder Management:
Develop and maintain strong relationships with senior customer stakeholders, building confidence and trust through effective communication and consistent delivery performance.
Participate in customer workshops during solution defense and engage in pre-sales support to ensure competitive and efficient digital services deals.
Leadership and Team Development:
Lead a project-driven organization in collaboration with DS CU teams, fostering a one-team approach across service delivery and MA teams.
Mentor and nurture the next line of leadership within your team and domain teams, focusing on people development, career management, and fostering a high-performance environment.
Governance and Reporting:
Be an integral part of DS CU business and projects governance, including Forecast, Monthly Business Reviews (MBR), and the Operational Steering Group.
Provide regular updates to Global Chronos as a FAS/CPAP owner and support financial tracking and reporting.
The skills you bring:
Technical and Functional Expertise:
Extensive experience with Packet Core products, roadmaps, and challenges, with a deep understanding of 2G/3G/4G & 5G Packet Core solutions.
Proven expertise in delivering Telecom projects and solutions, with a strong grasp of Digital Services domains and offerings.
GIAP (PD) Certification preferred.
Experience in digital transformation across competence, technology, business, and financial (P/L) acumen.
Leadership and People Management:
Strong leadership skills, with experience running large organizations and managing complex, matrix environments.
Ability to foster a culture of high performance, trust, and transparency within diverse teams.
Demonstrated ability to mentor and develop future leaders, focusing on employee satisfaction and minimizing attrition.
Business Acumen and Strategic Thinking:
Strong financial and commercial foresight, with the ability to analyze and act on business opportunities to enhance service delivery.
Courageous leadership with the ability to make prompt, informed decisions, even when facing tough choices or risks.
Other Unique Requirements:
High degree of ownership and accountability, with a strong commitment to top domain delivery performance.
Flexibility to travel at short notice and adaptability to multi-cultural environments.
Educational Background:
Education: BE / BTech / ME / MTech / MCA or equivalent through experience and an engineering degree.
Experience: At least 15+ years of relevant technical experience, with at least 2 years focused on Packet Core deliveries as a Program Director.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.
We are proud to announce at Ericsson New Zealand, our employees have once again voted us as a Great Place to Work and we have been officially Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Ericsson New Zealand Employee Benefits
Wellness: Ericsson New Zealand offers a variety of programs crafted to support your physical and emotional wellbeing.
Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.
Primary country and city: New Zealand (NZ) || Auckland
Job details: ICT Program Director/Manager
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