Product Specialist - Lab Automation & Software Solutions (LASS)
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
Join Roche Diagnostics New Zealand (RDNZ) in making this happen by:
SME for Lab Automation hardware and Roche IT software solutions
Molecular and Core Lab
Customer relationships and account management focus
The Product Specialist - Lab Automation & Software Solutions (LASS) provides technical support for the assigned range of Lab Automation hardware and Roche IT software solutions. The key accountability of the Product Specialist is to plan and implement customer-interfacing support for connection of Roche equipment to middleware or customer Laboratory Information Systems (LIS). In addition, to provide the technical product information as required, to support the sales function of the assigned Roche IT Solutions with the local and global Sales & Marketing team- this includes the provision and coordination of activities relating to product introduction, ongoing product updates, and Key Account Manager support.
What you will be working on:
This role will flex across Molecular and Core Lab areas of the laboratory sector and include our Export customers outside NZ depending on business requirements and/or individual skills and expertise.
This role is responsible for covering key areas like Education, Training and Installation, Customer Service Support and Market/Customer Insights while maintaining strict adherence to Safety, Health & Environment and RDNZ's policies & procedures.
Other responsibilities include but are not limited to:
Timely training and installation & commissioning of Roche Sample handling automation and IT Software Solutions following the developed protocols.
Performing software upgrades, patch updates, hotfixes, and configuration in Roche IT Software Solutions to meet customer requests.
Providing software and technical support and problem resolution to the Service team and customers, in line with customer expectations.
Documenting all Complaint Handling in compliance with Roche's Quality System.
Ensuring compliance and promotion of all safety, health, and environmental policies and procedures to ensure the safety, health and wellbeing of everyone.
Working with the local Safety Officer to ensure that all Global and Local Product and Safety Advice notices are communicated correctly to customers.
Collaborating across network teams to provide market practice and customer insights to help inform customer requirements and to support RDNZ strategies.
Who you are
You are a qualified diagnostics Lab Automation solutions expert with a strong passion for providing superior customer service and desire to contribute in a team environment. You have:
Degree in Electronics / Telecommunication / Biomedical Engineering or Medical Science, with special emphasis on Information Technology or equivalent.
A minimum of 3 years of professional experience working in related fields within the Medical diagnostic industry or equivalent.
A proven track record in Data Connectivity troubleshooting and resolution.
Exceptional communication and organizational skills.
Strong knowledge of IT infrastructure technology including servers, desktops, storage, networks, operating systems, platforms and configurations would be highly desirable. Knowledge of ASTM and HL7 protocols as well as experience using JavaScript and SQL a plus.
A valid driver's license.
You are someone who wants to influence your own development, is passionate about making a difference and comfortable with a constantly changing environment. You are looking for a company where you have the opportunity to pursue your interests across the functions and geographies, and where a job title is not considered the final destination of who you are, but the starting point.
This Auckland based role is only open to candidates that have full eligibility to live and work in New Zealand. No Visa or relocation support will be offered for this position.
We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.
What do we offer
Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.
Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.
Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.
We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimize any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
About Us
We believe it's urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients' lives. We are courageous in both decision and action. And we believe that good business means a better world.
That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.
We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.
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