Launched in March 2024, Vello is a software solution that seamlessly connects veterinary practices and their clients (pet parents) through modern, digital tools. As the only pet owner engagement solution purpose-built for IDEXX practice management software, Vello enables veterinary practices using ezyVet, Neo, and Cornerstone software to communicate efficiently with pet owners in a single, easy-to-use system. With software-supported engagement across the life stages of a pet, pet owners become informed partners in care—supporting better health outcomes.
With a robust multi year roadmap IDEXX has invested heavily to grow Vello's team here in our Auckland R&D center of excellence. We're seeking an experienced Product Manager to drive development of this cutting edge software platform, connecting veterinary practices with their customers - pet parents. This is an exciting opportunity to work on the newest platform central to the IDEXX software portfolio!
At launch Vello key features include:
Automated appointment reminders and confirmations that reduce no-shows and save valuable time for teams. Health service reminders that inform pet owners of upcoming or past-due services, such as vaccinations or annual wellness visits.Online scheduling that enables pet owners to conveniently request appointments directly from health service reminders or through the Vello software.Two-way texting that enables immediate connection with pet owners, automatically updating the patient record and communication log without character count limitations or extra fees.Pre-appointment instructions that drive both visit and diagnostic compliance, including fecal or urine sample reminders, drop-off and pickup times, and recommended blood work. If you want work with real purpose, solving key challenges in the animal health industry with innovative cloud software, this is the opportunity for you!
Where you'll play! Lead the ideation, technical development, and launch of innovative veterinary software products.Understand market needs and gather product requirements, collaborating with both internal and external stakeholders.Develop, define, and execute product strategies and roadmaps, including business case justifications and cost/benefit analyses for product initiatives.Collaborate with cross-functional teams, including engineering, marketing, and design, to deliver high-quality products on time.Define and analyse metrics to guide product development and ensure effectiveness and ROI.Manage the entire product life cycle from strategic planning to tactical execution. What you'll need: Bachelor's degree in business, Computer Science, Engineering, or a related field.Proven experience as a Product Manager or similar role in product management, preferably in the B2B/B2C software space.Proven track record of managing all aspects of a successful product throughout its lifecycle.Excellent written and verbal communication skills.Strong problem-solving skills and willingness to roll up one's sleeves to get the job done.Skilled at working effectively with cross-functional teams in a matrix organisation.What you can expect from us: Structured onboarding, induction, ongoing training and transparent performance driven professional developmentRewarding salary packages including lucrative incentive schemes for allContinuous L&D (both internal and externally)Great tech kit for both work and personal useHybrid working with a great office space to collaborate - including a gym and roof top bar!Coffee + snacks + catered lunches at least twice a weekAnimal friendly office - woof woof!Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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