Company benefitsDescriptionTrade Me is one of New Zealand's most popular websites with over four million members and more than 650,000 Kiwis visiting our site every day.We are seeking a Product Manager to join our Marketplace team. The ideal candidate will be a customer-centric individual with a proven track record in product leadership and commercial acumen. You will have excellent communication and influencing skills, and be able to inspire and lead a cross-functional team to deliver outstanding results.The role of the Product Manager - Customer Engagement is to work with our marketing and product teams to develop and integrate dynamic personalised experiences for our customers to increase audience, engagement and conversion. You'll be comfortable working at pace, and act as a conduit between our customers, consumers and our business to ensure we deliver products and features that create customer and business value. You'll be someone who thrives off working with others to co-create journeys and experiences for our customers that can quickly translate into business benefit. As a passionate leader of your product portfolio, you will help us fulfil our long-term vision to be where Kiwi look first. This is a highly autonomous role with a high impact for our customers and business outcomes.In this role you can expect to be:Owning the short and medium-term marketing technology product strategy and vision for how we'll meet user needsDeveloping a 12-36 month road map with clearly defined use cases and targets aligned to our customer engagement and business goalsBuilding a good understanding of our customer's current and future needs through data, UX and journey planningStrong understanding and connection to your stakeholders goals and objectives across Property, Marketplace, Motors and JobsIdentifying and validating new product opportunities through our existing customer engagement technology, and/or new where applicablePrioritising quarterly focus areas to ensure we deliver business and customer outcomes aligned with our strategyOwning the product outcomes of the squads against your strategy and roadmapUser stories: planning, estimating, prioritising, kicking off, and refining the backlogMeasurement of product performance against key metrics to drive an outcome-focused approachProduct lifecycle management from go-to-market, pricing, end of lifeEnsuring a shared understanding across all product and engineering functionsWhat you will bring to our team:An experienced product professional (3+ years), having led product strategies that have achieved proven customer and commercial resultsExperienced at building & creating digital products that New Zealanders loveAccount experience from a digital marketing/media agency environment would be highly regardedAble to demonstrate experience across all aspects of product management, including prioritisation, measuring impact, competitor analysis, market research, UX testing, product marketing and strategy & roadmap developmentA good strategist, creative thinker and commercially astute. You'll have a good understanding of what works online, and be able to use sound judgement to assess the value of a diverse range of initiativesCommercially savvy, able to assess performance vs expectationsAdept in analytical capabilities, ability to identify patterns and convert to recommendationsEmpathetic to customer needs and consistently seek opportunities to meet and understand our customers betterExperienced in the Agile software development frameworkWe know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'. If you're excited about this opportunity, we'd still really like to hear from you.Trade Me is an INZ-accredited employer. We truly value diversity and embrace a flexible workplace where people are encouraged to achieve their potential.Apply online for this role or contact Camilla Anderlini for more information.
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