Product Manager - Customer Engagement

Details of the offer

Product Management & Development (Information & Communication Technology)Full timeA golden opportunity for an experienced Product Manager to join one of New Zealand's best loved organisations in an exciting and varied role.Wellington basedPermanent positionHomegrown Kiwi organisationOur iconic NZ client is seeking a Product Manager to join their Marketplace team. The ideal candidate will be a customer-centric individual with a proven track record in product leadership and commercial acumen.You will have excellent communication and influencing skills and be able to inspire and lead a cross-functional team to deliver outstanding results.The role of the Product Manager - Customer Engagement is to work with their marketing and product teams to develop and integrate dynamic personalised experiences for their customers to increase audience, engagement and conversion.You'll be comfortable working at pace and act as a conduit between customers, consumers, and their business to ensure they deliver products and features that create customer and business value. You'll be someone who thrives off working with others to co-create journeys and experiences for their customers that can quickly translate into business benefit.As a passionate leader of your product portfolio, you will help them fulfil their long-term vision to be where kiwis look first. This is a highly autonomous role with a high impact for their customers and business outcomes.In this role you can expect to be:Owning the short and medium term marketing technology product strategy and vision for how they'll meet user needsDeveloping a 12-36 month road map with clearly defined use cases and targets aligned to their customer engagement and business goalsBuilding a good understanding of customers' current and future needs through data, UX and journey planningStrong understanding and connection to your stakeholders goals and objectivesIdentifying and validating new product opportunities through their existing customer engagement technology, and/or new where applicablePrioritising quarterly focus areas to ensure they deliver business and customer outcomes aligned with strategyOwning the product outcomes of the squads against your strategy and roadmapUser stories: planning, estimating, prioritising, kicking off, and refining the backlogMeasurement of product performance against key metrics to drive an outcome focused approachProduct lifecycle management from go to market, pricing, end of lifeEnsuring a shared understanding across all product and engineering functionsWhat you will bring to their team:An experienced product professional (3+ years), having led product strategies that have achieved proven customer and commercial resultsExperienced at building & creating digital products that New Zealanders loveAccount experience from a digital marketing / media agency environment would be highly regardedAble to demonstrate experience across all aspects of product management, including prioritisation, measuring impact, competitor analysis, market research, UX testing, product marketing and strategy & roadmap developmentA good strategist, creative thinker and commercially astute. You'll have a good understanding of what works online, and be able to use sound judgement to assess the value of a diverse range of initiativesCommercially savvy, able to assess performance vs expectationsAdept in analytical capabilities, ability to identify patterns and convert to recommendationsEmpathetic to customer needs and consistently seek opportunities to meet and understand their customers betterExperienced in the Agile software development frameworkEnergetic, driven and enthusiastic for excellent results and have a genuine desire to help engage and motivate other cross-functional teamsAn outstanding communicator - able to explain ideas simply & clearly, listen carefully to others, and proactively improve team communication. Confident in communicating to stakeholders and consumersWe know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'. If you're excited about this opportunity, we'd still really like to hear from you so apply below.
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Nominal Salary: To be agreed

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