Product Management & Development (Information & Communication Technology)
Full time
A golden opportunity for an experienced Product Manager to join one of New Zealand's best loved organisations in an exciting and varied role.
Wellington based
Permanent position
Homegrown Kiwi organisation
Our iconic NZ client is seeking a Product Manager to join their Marketplace team. The ideal candidate will be a customer-centric individual with a proven track record in product leadership and commercial acumen.
You will have excellent communication and influencing skills and be able to inspire and lead a cross-functional team to deliver outstanding results.
The role of the Product Manager - Customer Engagement is to work with their marketing and product teams to develop and integrate dynamic personalised experiences for their customers to increase audience, engagement and conversion.
You'll be comfortable working at pace and act as a conduit between customers, consumers, and their business to ensure they deliver products and features that create customer and business value. You'll be someone who thrives off working with others to co-create journeys and experiences for their customers that can quickly translate into business benefit.
As a passionate leader of your product portfolio, you will help them fulfil their long-term vision to be where kiwis look first. This is a highly autonomous role with a high impact for their customers and business outcomes.
In this role you can expect to be:
Owning the short and medium term marketing technology product strategy and vision for how they'll meet user needs
Developing a 12-36 month road map with clearly defined use cases and targets aligned to their customer engagement and business goals
Building a good understanding of customers' current and future needs through data, UX and journey planning
Strong understanding and connection to your stakeholders goals and objectives
Identifying and validating new product opportunities through their existing customer engagement technology, and/or new where applicable
Prioritising quarterly focus areas to ensure they deliver business and customer outcomes aligned with strategy
Owning the product outcomes of the squads against your strategy and roadmap
User stories: planning, estimating, prioritising, kicking off, and refining the backlog
Measurement of product performance against key metrics to drive an outcome focused approach
Product lifecycle management from go to market, pricing, end of life
Ensuring a shared understanding across all product and engineering functions
What you will bring to their team:
An experienced product professional (3+ years), having led product strategies that have achieved proven customer and commercial results
Experienced at building & creating digital products that New Zealanders love
Account experience from a digital marketing / media agency environment would be highly regarded
Able to demonstrate experience across all aspects of product management, including prioritisation, measuring impact, competitor analysis, market research, UX testing, product marketing and strategy & roadmap development
A good strategist, creative thinker and commercially astute. You'll have a good understanding of what works online, and be able to use sound judgement to assess the value of a diverse range of initiatives
Commercially savvy, able to assess performance vs expectations
Adept in analytical capabilities, ability to identify patterns and convert to recommendations
Empathetic to customer needs and consistently seek opportunities to meet and understand their customers better
Experienced in the Agile software development framework
Energetic, driven and enthusiastic for excellent results and have a genuine desire to help engage and motivate other cross-functional teams
An outstanding communicator - able to explain ideas simply & clearly, listen carefully to others, and proactively improve team communication. Confident in communicating to stakeholders and consumers
We know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'. If you're excited about this opportunity, we'd still really like to hear from you so apply below.
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