Product Business Partner: Service and Resolutions at NZ Police, WellingtonNew Zealand Police is working with the community to make New Zealanders safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.
We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors, and business partners to deliver 'Our Business' and achieve long-term change.
Product Business Partner: Services and Resolutions! Based at Police National Headquarters (PNHQ)Office of Constable/Police EmployeePermanentNAVJR 5054061Mo te tunga | About the role The 105 Digital Portfolio is looking for a dynamic, motivated, customer-focused person to join the team. This is an exciting opportunity to work within the Services and Resolution Group. The purpose of the Services and Resolution Group is to ensure the New Zealand Police provide our customers, partners, and our people with efficient and effective ways of interacting with police systems and the resolution of their cases, queries, and questions.
You will be supporting the ICT product teams in defining business technology, solution design, service management, risk management, and relationship management.
This position is unique and will require an infectiously positive attitude to grow overall ICT skills and understand how ICT supports the delivery of services to our communities.
Key Accountabilities: Work with national stakeholders to facilitate, lead, and support the delivery of the modernisation of the 105 digital.Identify, build, and maintain effective strategic partnerships with a broad range of stakeholders including frontline staff, mobility, and ICT.Collect, analyse, and disseminate information (both written and verbal) in a clear and concise way to assist decision-makers and support staff.Plan for the deployment of new applications, enhancements, and improvements.Build strong and long-lasting relationships to ensure service delivery.He aha taau e kawe mai | What you'll bring We are looking for skills, knowledge, and experience relevant to the role, but we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high-performing teams, and the way that you lead yourself or others.
Represent the customer by maintaining and prioritising workloads to maximise and enhance organisational outcomes.Work with stakeholders, end users, and customers to understand their needs and goals.Act as the voice of the customer and provide an improved vision for the team.IT exposure.Excellent communication skills and a team-focused mindset.Build and enhance effective relationships with customers.Experience in the 105-call centre or File Management Centre is advantageous but not required.Current CPK at the rank of the vacancy you are applying for (Constabulary only).For both Constabulary & Police Employees:Agree to enrol in a leadership programme at the advertised level, at a future date orHave qualified under CEP or a previous Career Progression Framework at the level you are applying for.This role is set at Team Leader/Manager level, meaning your key purpose is "to lead the activities for Our Business and enable people to deliver them."
Salary: This position is covered by a collective agreement and salary will commence between $110,425 and $117,014 dependent on skills and experience relevant to the role.
Application Process: If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing, and police vetting prior to any written offer being made.
All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.
Internal Applicants: If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.
Deadline for Applications: 5:00 pm on Tuesday 17 December 2024. Applications may be reviewed prior to the close date as well as contact made with candidates.
Interviews: Tentatively scheduled for February 2025.
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