Process Improvement Specialist * Auckland, Wellington or Christchurch based * Work on a variety of process improvement projects * Be part of a team of specialists Korero mo te turanga - About the role As a Process Improvement Specialist with us, you'll be working as part of a team of specialists with a focus on standardisation and consistency; you'll be involved in identifying and analysing areas for improvement and benchmark comparatives across our operational business (Customer Service Delivery).
Working to business initiatives, and in conjunction with our operational leadership teams, you'll create improvement plans that lift performance with key measurables in place.
You'll also provide input to reviewing national designs for service or product delivery, determining how best to implement in each area, as well as helping to create national design, ensuring that needs are practical and pragmatic to suit the business.
Mou - About you A key quality you'll possess is curiosity, you'll be keen to know how things work currently in our operational business and a continuous improvement mindset to look at opportunities and ways that things can be done better.
You'll be comfortable presenting documents and talking to groups of people, so the ability to workshop ideas and solutions through facilitation of robust discussions and drawing ideas out of key stakeholders.
We are looking for someone with great Excel skills to analyse data and come up with actionable insights and if you have experience with PowerBI or Power Apps that would be a bonus.
Above all else, you'll be a team player and problem solver.
You'll couple this with * Good knowledge and understanding of the logistics / courier and mail processes * Strong analysis and modelling techniques / methods * A collaborative approach, strong interpersonal, communication and influencing skills and innate ability to foster strong working relationships * Experience in operational implementation of Continuous Improvement practices * A customer centric mindset * A good sense of humour Hiahia?
- Interested?
If this sounds like you, then bring your passion for creating better and a continuous improvement environment to this team at NZ Post.
If this sounds like your next career move Post, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post website.
If you require additional information, contact Michele Christie (Talent Acquisition Specialist) on 022 087 5195.
Applications for this position close on 24 July 2024 Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so?don't?delay and make sure you apply as soon as possible.?
All applicants will also be required to provide proof of their eligibility to work in New Zealand.
Appointees will be subject to a security and credit check and may be required to undertake a drug test.
If you're interested in a role, please apply directly through our online portal.
Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won't consider candidates through agencies (unless previously arranged).
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
